technical support supervisor
Title posted on CareerBeacon -
Computer Support Specialist
Posted on May 10, 2024
by
Employer details
Newfoundland & Labrador Housing Corporation
Job details
Computer Support Specialist - ApplicationsThe Newfoundland and Labrador Housing Corporation (NL Housing) is a crown corporation whose mandate is to develop and administer housing assistance policy and programs for the benefit of low to moderate income households throughout the province. As the largest landlord in the Province, NL Housing manages a portfolio of over 5,500 units province-wide. The services provided by NL Housing provide clients with access to safe, stable and affordable housing, which is essential to the social, financial, and physical well‐being of individuals, families and communities. There is a wide range of housing needs across the province, from those facing homelessness or at risk of homelessness, to low income households needing assistance to pay rent or complete much‐needed repairs on their homes. For more information on our programs and services, and strategic priorities, please visit our website www.nlhc.nl.ca.Competition Number: 2024/25-016-500040TEmployment Type: TemporaryDepartment/Region: Information TechnologyLocation: Head Office, St. John'sPosting Status: Internal/ExternalClosing Date: May 16, 2024Salary Scale: $49,267 to $54,727 annually (CG-29 $27.07 - $30.07 hourly per 35-hour work week)Position DetailsContext:The Information Technology (IT) Department ensures that the corporations IT infrastructure, security, software and communications needs are met. The Systems and Operations section manages and maintains all IT infrastructure including security, network, LAN/WAN, communication/collaboration systems, servers, storage, business applications, databases and cloud services. This team also provides hardware and software support, including operation of the NLHC's corporate helpdesk. The Systems Development section designs, develops, implements and maintains new and upgraded software solutions, manages the acquisition/installation and upgrade of software from external vendors, provides software training in corporate systems, performs application support to end users, develops and maintains the corporation's data and reporting.Duties:The incumbent will provide IT support to all NLHC departments and regions; log calls in the IT ticketing system quickly and efficiently with detail; develop and maintain detailed solutions in a knowledge base repository; communicate with clients and technical staff the status of tickets in a timely manner; provide advice and support to end-users in the use of various software applications; collaborates with clients to assist in satisfying data reporting needs; install, configure, and support, computers, equipment, and peripherals; troubleshoot operating problems in both hardware and software, and develop and implement solutions to rectify the problems. The Computer Support Specialist will assist in the implementation, deployment, and maintenance of network components (i.e. switches, routers, IP cameras and printers), operating systems, applications packages and connections to the network; research new equipment and applications; communicate with support vendors by placing service calls, co-ordinating the service required, and ensuring its completion; procure requested hardware, software, and services. Develops documentation and learning resources for end users on the use of hardware or software; perform asset inventory reviews and make recommendations based on findings; perform relocation of equipment; perform software updates and upgrades and regular security monitoring; assists in the maintenance of user rights and access; dismantle and dispose of old equipment in accordance with IT standards and procedures and other related duties as required;CriteriaScreening Criteria: Completion of a Computer Studies or Computer Support Technology diploma program (equivalencies will be considered)Experience providing IT technical supportExperience working in a client service environmentExperience supporting internet related technologies (asset)Experience supp
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LocationSt. John's, NL
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Salary$49,267YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#MB2405107773
Advertised until
2024-06-09
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