help desk technician
Title posted on Monster -
Audio Visual Helpdesk Support Agent (Bilingual)
Posted on May 10, 2024
by
Employer details
AVI-SPL
Job details
Description:
This role can be based out of Montreal, Quebec City, Ottawa or Toronto.
Job Summary
• The AVI-SPL Global Helpdesk Technical Support Representative (TSR) is the initial contact point for AVI-SPL customers both internal and external. This position requires excellent Customer Service organizational time management and inter-personal skills.
Essential Duties and Responsibilities
• Ensure customers are receiving prompt and efficient technical support of ProAV and Video Conferencing solutions.
• Handle and respond to inbound phone calls and email inquires
• Maintain the TSR case load while managing other common tasks including but not limited to: Triage/root cause analysis Dispatching field technicians ordering parts/ issuing RMA's
• Troubleshoot document and issue remediation methodologies for contracted and T&M-based clients
• Provide
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LocationOttawa, ON
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SalaryNot available
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Monster
#0ef8cc7c842b40758b848921ec652927
Advertised until
2024-06-10
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