optician
Title posted on indeed.com -
Licensed Optician
Posted on
June 05, 2024
by
Employer details
Specsavers Canada
Job details
*North York, ON - Fairview Mall*
*About Role*
You will work closely with the store partners, optometrist(s), store manager, contact lens practitioner, and eye care consultant(s), to achieve the store?s objectives and build customer/patient loyalty. In this role you will be contributing your knowledge and experience throughout our customer journey in the dispensing process of eyewear. You will be engaging with our patients and customers while discovering or reemphasizing their eyewear needs, educating them on products, walking them through the process of frame selection, and ensuring the consistent delivery of the best quality of service and eyewear that our patients and customers have ever experienced.
*Key Responsibilities*
* Assist our patients and customers understand their visual needs/ocular conditions, while interpreting their optical prescriptions written by optometrists, and ophthalmologists.
* Ensure that customers receive personalized guidance with frame selection and a clear understanding of our frame and lens product options, to ensure the proper function of the eyewear based on their visual requirements and needs
* Carry out all dispensing measurements accurately using Specsavers digital measuring tool, to ensure proper function, comfort and fit of the glasses
* Knows the product portfolio well (frames, lenses, and treatments), as well as promotional offers and incentives to best inform our customers
* Effectively manage customer after care service including complaints, using appropriate problem-solving techniques to provide a customer focused resolution
* Conducts quality assurance checks and final inspections in-store to ensure that the product we deliver meet the required specifications
* Conduct adjustments, repairs, and trouble shoot eyeglasses as required
* Carry out the eyewear collection procedure accurately and efficiently, using best practice to ensure we deliver a positive and memorable experience for our customers
* Keep up to date with contact lens promotions and recommend a contact lens fitting as directed by the Contact Lens Practitioner or Store Manager/Retail Partner.
* Ensure dispensing processes are carried out following the provincial Opticianry professional standards of Practice and Guidelines, and Specsavers best practices
* Assists and supports Eye Care Consultants to ensure that every pair of glasses in dispensed complying to the provincial Opticianry Standards of Practice and Guidelines
* Proactively engage in professional development opportunities and continuous learning, to improve your skills and product knowledge
* Support and coach other team members in improving their optical knowledge and skillset, and encourage their professional development
* Perform other tasks as needed, including store daily closing, maintaining store cleanliness, inventory counts, and other duties assigned
* Be an ambassador for the Specsavers brand at all times, while championing the behaviours and values which Specsavers stands for.
*Qualifications, Skills, and Experience*
* Be registered with the College of Opticians and hold a valid Dispensing Optician License in Ontario
* Have at least 2 yrs. of previous customer service experience, preferably in an optical dispensary environment
* Strong organizational, time management and computer skills
* Self-starter with a problem-solving and analytical skill set
* Excellent written, verbal communication and presentation skills
*Job Type:* Full-time
*Salary: $27-$32 per hour (Based on experience)*
Job Types: Full-time, Permanent
Pay: $27.00-$32.00 per hour
Expected hours: 25 ? 40 per week
Benefits:
* Company events
* Dental care
* Employee assistance program
* Extended health care
* Flexible schedule
* Life insurance
* On-site parking
* Paid time off
* Store discount
* Vision care
* Wellness program
Flexible Language Requirement:
* French not required
Schedule:
* Day shift
* Evening shift
* Weekends as needed
Ability to commute/relocate:
* North York,
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LocationNorth York, ON
-
Salary$27.00 to $32.00HOUR hourly
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9310213048
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