custom tailoring shop manager
Title posted on Jobillico -
Senior Manager, Customer Experience
Posted on
June 07, 2024
by
Employer details
Canadian Forces Morale and Welfare Services - CFMWS
Job details
<strong>WHO WE ARE</strong><p><span>CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.</span></p><strong>SISIP FINANCIAL</strong><p><span>A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members? financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.</span></p> <p><span>SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.</span></p><strong>THE ROLE</strong><p><span>SISIP Financial is seeking a highly motivated and experienced Senior Manager, Customer Experience to lead our efforts in delivering exceptional financial services to members of the Canadian Armed Forces, veterans and their families. In this role, you will be responsible for driving customer satisfaction through comprehensive voice of customer programming. Your proficiency in data analysis and interpretation, coupled with your expertise in customer analytics tools and journey mapping, will enable you to derive actionable insights and implement improvements that enhance the overall customer experience. As a key leader, you will collaborate cross-functionally, leveraging your strong facilitation and influence skills to drive initiatives from inception to implementation that integrate digital channels and platforms, ensuring a seamless omni-channel experience.</span></p> <p><span>The ideal candidate will have a proven track record in customer experience management within the financial services industry, with substantial experience in a managerial or leadership capacity. You will demonstrate a high level of empathy and emotional intelligence, enabling you to understand and address customer needs effectively. Exceptional presentation and communication skills are essential, as you will be expected to articulate complex concepts and insights to diverse stakeholders. As a change leader, you will champion innovative approaches to customer engagement and service delivery, fostering a culture of continuous improvement and excellence. If you are passionate about making a tangible impact on customer satisfaction and loyalty, we invite you to apply to join our dynamic team at SISIP Financial.</span></p><strong>QUALIFICATIONS</strong><p><span><strong><span>Education, Certifications and Licenses</span></strong><span> </span></span></p> <p><span>Bachelor?s degree in Marketing, Business Administration, Commerce, or a related field AND some years experience in segmentation, market research, customer profile development and customer data analysis or a related field</span></p> <p><span><strong><span>Experience</span></strong><span> </span></span></p> <p><span>Of trends and developments of segmentation</span></p> <p><span>Of personnel administration</span></p> <p><span>In project management</span></p> <p><span>In planning, preparing and conducting training and pres
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LocationOttawa, ON
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Salary$104,560 to $130,740YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
Jobillico
#13970658
Advertised until
2024-07-06
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