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user support technician Verified This job was posted directly by the employer on Job Bank.
Posted on June 17, 2024 by Employer details 2GOTECH.CA
Job details
Education: College/CEGEP. Work setting: Computer hardware or software retailer/wholesaler. Help desk. Tasks: Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: Android. Device drivers. Intranet. Internet. Servers. Desktop applications. Security software. Word processing software. Mail server software. Mac OS. MS Office. MS Windows. SharePoint. Spreadsheet. TCP/IP. Wireless networks. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Attention to detail. Combination of sitting, standing, walking. Standing for extended periods. Personal suitability: Accurate. Client focus. Initiative. Organized. Team player. Ability to multitask. Time management. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. Experience: 7 months to less than 1 year.- LocationBrampton, ON
- Salary$29.00HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- To be determined
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #2963555
Overview
Languages
English
Education
- College/CEGEP
Experience
7 months to less than 1 year
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
Responsibilities
Tasks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Experience and specialization
Computer and technology knowledge
- Android
- Device drivers
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mail server software
- Mac OS
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Initiative
- Organized
- Team player
- Ability to multitask
- Time management
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-07-17
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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