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user support technician
Title posted on CareerBeacon - Technical Helpdesk Representative, Bell Mobility, Radio Division
Posted on June 21, 2024 by Employer details Bell Canada
Job details
Req Id: 418666At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have ? making every day better for people as they connect, work, learn and play. Join us. You belong at Bell. Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries. Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services ? ensuring that our customers can stay entertained and connected anytime, anywhere. About usWe are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified individuals with experience supporting microcomputers, data transfer, and corporate standards. Such attributes will make you an unparalleled asset to our organization.Key ResponsibilitiesAct as an escalation point towards our Wireless Network vendor (Motorola), to investigate,expedite, and resolve network issues and business affecting problemsRollout projects and deployments into production with assistance of Operation teamsPriming root cause analysis and following up on problems with other teams and/or vendorCoordinate activities with other groups including Engineering, Technology Development,Operations, and Real Estate to support Bell Mobility Radio's business needsProcess customer requests through utilization of the CRM tool and othersManage and update the inventory systemCritical Qualifications/Competencies:Client facing work experienceSolid knowledge and experience on TCP/IP Networks, Voice over IP, DHCP, VLAN, LANs, WANs, Ethernet, Routing, IP ApplicationsMinimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technologyAbility to manage and coordinate multiple customer projects simultaneouslyCCNA / ITIL certification is an assetA clean corporate and Police security background check is requiredEnglish knowledge is required: In the course of their duties, this person will be required to interact with French and occasionnally English speaking stakeholders accross CanadaBusiness LocationLocation: 4180 Jean-TalonStreet West, Montréal, QuebecAble to work remotely (2 days a month mandatory as scheduled. NOTE: Must be able to go to the office more than 2 days per month if required by the business needs)Available Monday ? Friday, 8:00AM ? 5:30PM#EmployeeReferralProgramAdequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: Non Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal Work Arrangement: RemoteApplication Deadline: 06/27/2024For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.Please apply directly online to be considered for this role. Applications through email will not be accepted.We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehe- LocationMontréal, QC
- SalaryNot available
- Terms of employment Not available
- Start date Starts as soon as possible
- Source CareerBeacon #2084758
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