customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 04, 2024
by
Employer details
Brampton Brick (Hillsdale/Barrie location)
Job details
Customer Service Representative
*Job Purpose*
The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick?s customers receive quality product and service in a timely and professional manner.
*Primary Duties & Responsibilities*
? Providing product and technical information to customers and sales team in a timely manner
? Communicate with customers and co-workers via phone/email/salesforce/fax
? Accurately process customer transactions such as orders, picks, packs, and returns
? Obtain accurate information from clients relating to their orders and projects
? Manage orders to ensure accurate and timely delivery of product
? Identify, research, and resolve customer inquiry and order status
? Coordinate the transfer of products from other locations as needed
? Work closely with other locations
? Monitoring inventory and allocations
? Inter-company billing, inter-branch billing, track customer owned inventory
? Reporting, analyzing, and performing other duties as assigned.
? Some travel may be required from time to time
*Qualifications / Experience*
? Minimum high school graduate, post secondary training is an asset
? Experience in customer service environments
? Proficient in the use of Microsoft Office, and capable to quickly gain working knowledge of software applications
? Excellent interpersonal, listening and communication skills
? Excellent organizational and time-management skills
? Strong problem solving skills; ability to make timely but sound decisions
? Strong numerical and analytical skills
? Manage changing priorities, demands and constant interruptions
? Ability to work under pressure, multi-task and meet deadlines
? Team player, but is able to work independently
? Fluency in French (written and oral) an asset
? Work flexible hours
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
* Dental care
* Vision care
Schedule:
* 8 hour shift
* Monday to Friday
Education:
* Secondary School (required)
Experience:
* customer service: 5 years (required)
Work Location: In person
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LocationPhelpston, ON
-
Salary$50,000YEAR annually
-
Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9308870784
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