supervisor - retail
Title posted on indeed.com -
Retail Supervisor
Posted on
June 27, 2024
by
Employer details
Ravine Vineyard Estate Winery
Job details
*Overview*
Reporting to the Retail Manager, you will be responsible for performing all selling, touring, and retail functions in the winery boutique, while focusing on creating memorable guest experiences. This position will also assist in effectively staffing, leading the retail team and performing operational duties. You will interact daily with guests to create a winery experience equal to no other.
*Role and Responsibilities*
- Warmly greet guests for both tasting and tours and share thorough Ravine product and property knowledge; including current, cellared and limited edition, wine accessories and wine experience products.
- Maximize revenues per customer transaction by providing tastings and promoting wine club to guests.
- Opens and closes the retail store; ensuring all duties are completed at end of day. Reconciles cash and makes daily deposits.
- Act as manager on duty and decision maker in the absence of the Retail Manager.
- Responsible for ongoing store merchandising programs led by the Retail Manager and Winery Owner.
- Foster a productive atmosphere that promotes continuous improvement and sales while maintaining outstanding customer service experience.
- Provide coaching, training and support to team while encouraging continuous improvement
- Support the Retail Manager?s incentives to achieve retail goals and targets
- Ensures proper flow throughout the store for all guests and that each appropriate station has required staffing and tools to conduct best service practices. This includes updates of chalkboards, daily functions sheets and pre-shift meetings with all active staff.
- Use Square Reporting and Office Suite to complete assigned reports assigned by the Retail Manager; meeting deadlines
- Participates in inventory processes, understands and adheres to all aspects of retail inventory procedures, including promos, stocking and ensuring accurate scanning of products.
- Responsible for maintenance of retail computer system inventory procedures in conjunction with Retail Manager.
- Assist with monthly physical inventory counts and investigate all physical inventory variances with Retail Manager and accounting department to identify any missed activity.
- Responsible for ensuring the safety, cleanliness and appearance of all areas at all times.
- Participate in bottling and quarterly wine club packing as required.
- Other duties as assigned.
*Educational & Experience Requirements*
- Smart Serve Certificate.
- Minimum 3 years of experience in a winery retail role.
- Minimum 2 years of supervisory experience.
- Formal wine education is preferred.
- Square POS system knowledge is considered an asset.
*Preferred Skills*
* *Communication*: This position requires excellent listening, speaking, and writing skills.
* *Customer Service*: Willing to go above and beyond to achieve customer satisfaction; personable.
* *Multitasking*: Must be able to prioritize and execute multiple tasks while providing the best possible service.
* *Adaptability*:Able to accept changing conditions and new information in a fast-paced environment.
* *Physical*: Will be required to go long periods without rest, occasionally lift or move objects over 50LBS.
*Our Offer*
* $18.00-$20.00 hourly wage + gratuities
* Eligible for performance based incentive programs
* Employee Discount
_This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may reasonably be assigned by management. _
_Ravine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Ravine is committed to providing access, equal o
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LocationSt. Davids, ON
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Salary$18.50 to $20.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9340648415
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