customer service adviser
Title posted on ZipRecruiter -
Customer Service Representative
Posted on
June 27, 2024
by
Employer details
The GCM Incorporation
Job details
<h3>Job Description</h3><div>Job Description<div><p>We are looking for dedicated individuals to join our team as <strong>Customer Service Representatives</strong>. In this role, you will be crucial in ensuring customer satisfaction and driving our company's success.</p><p>At <em>The GCM Inc</em>., we recognize that our customers are at the core of everything we do. As a Customer Service Representative, you will play a vital role in providing exceptional service that goes beyond expectations and builds long-lasting relationships. Your commitment and expertise will not only resolve inquiries and concerns, but also directly contribute to the positive reputation and growth of our organization.</p><p> </p><p><strong>Responsibilities of the Customer Service Representative: </strong></p><ul><li><p>Engage with customers in person and provide live demonstrations to highlight product features and advantages</p></li><li><p>Answer customer questions via phone, email, text, and in person</p></li><li><p>Provide information about products, services, and company policies</p></li><li><p>Assist customers with placing orders, upgrades, and promotions</p></li><li><p>Track and update customers on their order status</p></li><li><p>Gather customer feedback to improve products, services, and customer experience</p></li><li><p>Assist the sales team with administrative tasks and customer follow-ups</p></li><li><p>Conduct surveys or follow-up calls to assess satisfaction</p></li><li><p>Ensure smooth handoffs between sales and customer service</p></li></ul><p> </p><p><strong>Requirements:</strong></p><ul><li><p>Bachelor's Degree in business, communications, or related fields</p></li><li><p>Experience in a customer-facing position or a related field is an asset</p></li><li><p>Excellent communication and interpersonal skills</p></li><li><p>Strong problem-solving abilities and keen attention to detail</p></li><li><p>A friendly and positive demeanor to create welcoming interactions with prospects</p></li><li><p>Must be available to work Full-Time</p></li><li><p>Must be comfortable working in-person and willing to commute to our office every day</p></li></ul><p> </p><p><strong>Our Customer Service Representatives are offered:</strong></p><ul><li><p>A supportive and dynamic work environment where personal initiative and hard work are recognized and rewarded</p></li><li><p>Professional growth and career opportunities</p></li><li><p>Training opportunities with industry experts</p></li><li><p>Competitive pay with performance incentives</p></li><li><p>Weekly team outings and team bonding activities</p></li></ul><p> </p><p>Become an integral part of our customer service team! Apply now and start making a difference in the lives of our valued customers.</p><p> </p></div></div>
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LocationVancouver, BC
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Salary$4,655.15MONTH monthly
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#d553514b
Advertised until
2024-07-26
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