customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 28, 2024
by
Employer details
Highland Foundry Ltd.
Job details
*Customer Service Representative *
Highland Foundry Ltd. ? Surrey, BC V4N 3N6
*Department Sales & Marketing *
*Job Title: Customer Service Representative *
*Reports to GM and in dotted line to Sales & Customer Service Manager *
Highland Foundry Ltd. (HFL) is a world-class manufacturer of steel and stainless-steel castings for heavy industrial use. As a globally recognized leader in the foundry industry, HFL serves a diverse market including the ever-developing Energy Sector, ranging from Oil & Gas to Nuclear
Power applications and now is part of the newly created Foundrion Group. Our purpose is to be the customer North American foundry partner of choice by leveraging the combined strengths of our 8 different businesses and design solutions for the products and service needs of our customers. Our customer commitment: Loyalty, Transparency and continuous Improvement.
*Type: Full time *
*Status: Full-time (40 hours/week) *
*Work Location: 9670 ? 187th Street, Surrey B.C. *
*Job Summary: We are looking for a Customer Service Representative. You will be responsible *
for processing quotes and PO?s for Highland Foundry and for building and maintaining a strong relationship with our long term partners.
*Job Responsibilities *
* Process quotes, orders, forms, applications, and requests.
* Build and maintain sustainable customer relationships and trust through open and interactive communication.
* Regularly contact customers who are behind average order entry.
* Ensure customer satisfaction and provide professional customer support.
* Listen to customers? concerns, issues and questions.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits with a positive, empathetic, and professional attitude toward customers at all times. Follow up to ensure resolution.
* Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Sharing internally customer feedback.
* Communicating and coordinating with colleagues as necessary.
*Education and Skill Requirement *
* Minimum 5 years of experience in Customer Service.
* Ideally experience in the Metal Casting Industry and basic knowledge of metal casting principles.
* An understanding of mechanical drawings is an asset.
* Excellent organizational, analytical, and problem-solving skills.
* Ability to learn fast with a strong professional drive.
* Excellent verbal & written communication skills.
* Ability to work in groups and independently.
* Strong interpersonal skills.
* Effective phone contact handling skills and active listening.
* Familiarity with CRM systems and practices.
* Customer orientation and ability to adapt/respond to different types of characters.
* Ability to multi-task, prioritize, and manage time effectively while paying strict attention to detail.
* Minimum High school diploma.
* Excellent organizational, analytical, rigorous and problem-solving skills
* Ability to work under pressure.
* Familiarity with ERP systems is an asset.
Job Type: Full-time
Pay: $40,000.00-$60,000.00 per year
Benefits:
* Company pension
* Dental care
* Disability insurance
* Extended health care
* Life insurance
* On-site parking
* Paid time off
* Profit sharing
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
Ability to commute/relocate:
* Surrey, BC V4N 3N6: reliably commute or plan to relocate before starting work (required)
Education:
* Secondary School (preferred)
Experience:
* Customer service: 5 years (preferred)
Work Location: In person
-
LocationSurrey, BC
-
Salary$40,000 to $60,000YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9342185903
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