customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 28, 2024
by
Employer details
Sunrise Soya Foods
Job details
Since 1956, Sunrise Soya Foods has been trusted by generations to produce healthy and delicious soy products. As Canada?s leading tofu manufacturer, we are dedicated in our commitment to putting Goodness First® behind everything that we do. From our products to our workplace, we adhere to our values of: Customer Focus, Honesty and Integrity, Respect, Teamwork and Corporate Citizenship.
*POSITION SUMMARY*
The Customer Service Representative is the primary contact to service all customers nationally in Canada and the U.S. related to the order fulfillment process and administrative support for the sales & broker teams with the goal to provide a positive customer experience. Responsibilities will be in line to achieve the annual corporate objectives.
We will place a high value on individuals who understand the value of: World Class food production principles & practices; team communication and the value of collaboration with the entire operations group.
*KEY RESPONSIBILITIES*
* Manage customer account by completing the order fulfillment process
* Communicate to customer to solve product, pricing and shipment issues
* Handle customer inquiries in a professional manner
* Oversee stock allocation and communicate to sales/broker regarding the inventory issues.
* Work closely with the internal stakeholders (eg. Sales, Shipping, Production, and Accounting) to provide positive customer service.
*EDUCATION AND EXPERIENCE*
* Minimum High school graduate or equivalent. College education an asset.
* Minimum 2 years customer service experience in a related fast paced customer service environment.
* Good verbal and written English language skills. Cantonese &/or Mandarin an asset.
* Detail oriented and ability to work well under pressure and with minimal supervision.
* Computer skills: Proficient in Microsoft Office applications
*WORKING CONDITIONS*
* May require additional hours at certain times of the year to achieve corporate objectives.
* Work is performed in an office environment.
* Full-time, permanent position (40 hours/wk) requiring flexible hours as required to achieve business objectives.
*WHY WORK WITH US ?*
* Annual incentive plan
* Growth and advancement opportunities
* Company Events
* Employee Assistance Program
* Life Insurance
* Vision Care/ Dental Care/Extended Health Care on completion of Probation
* Great team atmosphere
*TO APPLY*
Click the ?Apply Now? button at the top of this posting to apply for this role and include a resume.
_We thank all applicants for applying however only those selected for an interview will be contacted._
Job Type: Full-time
Pay: $42,000.00-$45,000.00 per year
Benefits:
* Company events
* Dental care
* Extended health care
* Life insurance
* Paid time off
* Vision care
Schedule:
* 8 hour shift
Ability to commute/relocate:
* Vancouver, BC: reliably commute or plan to relocate before starting work (required)
Education:
* Secondary School (required)
Experience:
* Customer service: 2 years (required)
Language:
* Chinese (required)
Work Location: In person
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LocationVancouver, BC
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Salary$42,000 to $45,000YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9342581412
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