customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
June 28, 2024
by
Employer details
Silva & Son Produce Inc.
Job details
*Job Description:*
As a Customer Service Representative, you will be the first point of contact for our customers, providing support & assistance with their inquiries, concerns & requests. Your responsibilities will include but are not limited to:
* Answering incoming calls and responding to customer emails promptly & professionally.
* Resolving customer issues & complaints in a timely and effective manner, striving for first-call resolution whenever possible.
* Providing product information, troubleshooting guidance, and technical support as needed.
* Processing purchase orders, credits, entering customer orders
* Maintaining a positive and empathetic attitude towards customers at all times.
* Collaborating with other departments, such as Sales and Operations, to ensure customer satisfaction.
*Requirements:*
* Previous experience in customer service or a related field is an asset
* Excellent communication skills, both written and verbal.
* Strong problem-solving abilities and a commitment to customer satisfaction.
* Ability to multitask and prioritize tasks in a fast-paced environment.
* Proficiency in using customer service software & Google drive
* Portuguese Speaking an asset
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Expected hours: 35 ? 40 per week
Benefits:
* Casual dress
* Dental care
* Discounted or free food
* Extended health care
* Flexible schedule
* On-site parking
* Paid time off
* Vision care
* Work from home
Flexible Language Requirement:
* French not required
Schedule:
* Monday to Friday
Education:
* Secondary School (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
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LocationEtobicoke, ON
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Salary$18.00 to $20.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9342540967
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