front desk agent
Posted on
June 30, 2024
by
Employer details
Executive Hotel Vancouver Airport
Job details
The Executive Hotel Vancouver Airport requires an energetic and motivated new Part-time Front Desk. Agent is responsible for greeting and registering guests in a professional manner, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
This position is important for providing exceptional customer service, creating first and last guest's impression. Duties will include registering guests, making and modifying reservations, assisting guests with directions and information on the local area, coordinating with other departments to handle requests, and answering telephone calls. Performing bellman duties will be required from time to time such as handling luggage, delivering amenities, and troubleshooting. Any other related duties as assigned by the Front Office Manager. The Front Desk Agent must possess a positive and upbeat personality with a desire to go above and beyond for each hotel guest.
The Front Desk Agent must have excellent selling skills, the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. Must be well groomed at all times and maintain a professional appearance. Must be available to work night and day shifts, evenings and weekends.
Executive Hotels and Resorts offers a competitive salary package, an incredible work environment, and career advancement opportunities.
*Qualifications:*
-Previous guest service experience in a hotel for a minimum of 1 year is required.
-Must be legally allowed to work in Canada to be considered.
-A friendly personality and a "can do" attitude.
-Must be a team player.
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Must be able to multi-task with a excellent attention to details
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
- Excellent selling skills and attention to details
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- High level of proficiency in Microsoft Word and Excel with hotel Property Management Systems (Agilysys preferred)
-Able to work flexible hours and overnight. Night shift availability is a must.
*Work Environment:*
- Standing for long periods, repetitive motions, sitting, listening and visual acuity.
- Overtime as required.
- Multi-tasked working environment.
- Direct contact with guests, managers and co-workers.
- Unionized.
Job Type: Part-time
Pay: $22.67-$23.67 per hour
Expected hours: 20 per week
Benefits:
* Dental care
* Discounted or free food
* Extended health care
* Flexible schedule
* On-site parking
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Every Weekend
* Holidays
* Morning shift
* Night shift
* Weekends as needed
Experience:
* Hotel Front Desk: 1 year (required)
Work Location: In person
Expected start date: 2024-07-08
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LocationRichmond, BC
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Salary$22.67 to $23.67HOUR hourly
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Terms of employment
Part time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9344030979
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