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technical support specialist – information technology (IT)
Posted on July 25, 2024 by Employer details Cansel Survey Equipment Inc.
Job details
Education: Bachelor's degree. Civil engineering, other. Work setting: Computer hardware or software retailer/wholesaler. Construction company. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Certificates, licences, memberships, and courses : Certified Engineering Technologist (CET). Computer and technology knowledge: Android. Jira. iOS. MAC. Unix. Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Desktop applications. File management software. Security software. Multimedia software. Presentation software. Communication software. 3D graphic software. Image editing software. Project management software. Programming software. HTML editing software. Website creation and management software. Desktop publishing software. Mapping and data visualization software. Programming languages. Computer-aided design (CAD). Mac OS. Salesforce. C#. Data analysis software. MS Office. MS Windows. Oracle. SharePoint. Spreadsheet. TCP/IP. Visual Basic. Wireless networks. WordPress. Tekla. Area of work experience: Quality assurance or control. Transportation/travel information: Willing to travel. Willing to travel regularly. Willing to travel for extended periods. Willing to travel overnight. Travel expenses paid by employer. Public transportation is available. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Own tools/equipment: Computer. Internet access. Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you currently legally able to work in Canada?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 5 years or more. Workplace information: Hybrid. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Life insurance. Stocks/shares. Other benefits: Learning/training paid by employer. Other benefits. Paid time off (volunteering or personal days). Wellness program.- Location25b East Pearce St.Richmond Hill, ONL4B 2M9
- Workplace information Hybrid
- Salary$65,000YEAR annually / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Morning
- Start dateStarts as soon as 2024-09-11
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3013248
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
- Civil engineering, other
Experience
5 years or more
Hybrid
Work must be completed both in person and remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Construction company
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- Certified Engineering Technologist (CET)
Experience and specialization
Computer and technology knowledge
- Android
- Jira
- iOS
- MAC
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Desktop applications
- File management software
- Security software
- Multimedia software
- Presentation software
- Communication software
- 3D graphic software
- Image editing software
- Project management software
- Programming software
- HTML editing software
- Website creation and management software
- Desktop publishing software
- Mapping and data visualization software
- Programming languages
- Computer-aided design (CAD)
- Mac OS
- Salesforce
- C#
- Data analysis software
- MS Office
- MS Windows
- Oracle
- SharePoint
- Spreadsheet
- TCP/IP
- Visual Basic
- Wireless networks
- WordPress
- Tekla
Area of work experience
- Quality assurance or control
Additional information
Transportation/travel information
- Willing to travel
- Willing to travel regularly
- Willing to travel for extended periods
- Willing to travel overnight
- Travel expenses paid by employer
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Own tools/equipment
- Computer
- Internet access
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Life insurance
- Stocks/shares
Other benefits
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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