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user support technician
Posted on July 30, 2024 by Employer details GLOBAL INFOTECH SERVICES
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Computer and technology knowledge: Networking software. Networking hardware. Extranet. Intranet. Servers. Desktop applications. File management software. Security software. Communication software. MS Office. MS Windows. Wireless networks. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Repetitive tasks. Attention to detail. Personal suitability: Accurate. Client focus. Excellent oral communication. Initiative. Organized. Ability to multitask. Time management. Experience: 1 year to less than 2 years. Support for newcomers and refugees: Supports newcomers and/or refugees with foreign credential recognition. Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .- LocationMississauga, ON
- Workplace information On site
- Salary$34.07HOUR hourly / 35 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Day, Evening, Morning
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3020551
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Networking software
- Networking hardware
- Extranet
- Intranet
- Servers
- Desktop applications
- File management software
- Security software
- Communication software
- MS Office
- MS Windows
- Wireless networks
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Initiative
- Organized
- Ability to multitask
- Time management
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Supports newcomers and/or refugees with foreign credential recognition
Support for youths
- Provides awareness training to employees to create a welcoming work environment for youth
Support for Indigenous people
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-11-24
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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