customer service representative - call centre
Title posted on indeed.com -
CSR - Customer Service Representative
Posted on
August 20, 2024
by
Employer details
Gateway Pet Hospital
Job details
*Are you experienced in veterinary customer service and thrive in a fast paced work environment ?*
Gateway Pet Hospital is a well-established small animal veterinary practice in Kitchener and part of the Vet Strategy network. We are looking for someone who is not only passionate about maintaining the human-animal bond but also enjoys collaborating with their colleagues and thrives in an environment that views communication among peers as the key to success!
We are proud to say our core values are the base of how we make decisions in our practice. *Teamwork & Collaboration, Professional Excellence, Dedication to Client Experience and Accountability. *
We offer a modern, well-equipped hospital to practice the best possible medicine. We have on-site ultrasound, digital full-body and dental radiographs, Idexx in-house lab machines (Catalyst and Procyte), multi-parameter Cardell monitor and a dedicated comfort room for clients during end of life appointments.
The duties of a a CCR include the following:
* Managing a 5 line-phone system
* Electronic communication with clients by email and texting
* Ability to triage client inquiries for medical concerns
* Maintain a scheduling system for 4 DVMs and our technicians
* Oversee and assist clients with online ordering
* Manage the appointment flow, checking in, billing out and setting up next years appointments for each patient.
* Maintain communication with clients by follow-up calls and reminder calls for vaccines and parasite prevention
* Follow Fear Free guidelines for patient care
* Most importantly, ensure clients feel welcome and their pets are loved!
We rely heavily on our CCR?s to represent our hospital as a caring, compassionate and professional atmosphere for our clients and their pets.
We offer annual CE allowance according to your personal needs and interests, personalized uniforms, health care benefits, RRSP matching program, Free EFAP assistance (Employee and Family Assistance Program) as well as pet care discounts, 5 paid wellness days per calendar year, gym membership discounts and several other discounts available through Perkopolis.
Please email cover letter and resume to
Only experienced candidates will be contacted
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
* Employee assistance program
* Extended health care
* Paid time off
* RRSP match
Schedule:
* 8 hour shift
Work Location: In person
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LocationKitchener, ON
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Workplace information
On site
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Salary$17.00HOUR hourly
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9413049187
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