customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
August 26, 2024
by
Employer details
KEX Express (Canada)
Job details
*Key Responsibilities:*
- Oversee shipments distribution, clearance, and delivery process to improve customer satisfaction
- Answer and make phone calls from/to customers with a professional attitude
- Assist in transportation, warehousing, clearance, delivery and other operation processes
- Investigate problem shipments and backlog
- Handle customer requests through company systems and escalated complaints
- Process order placement through company systems
- Proceed with compensation procedure through company systems
- Provide services to internal and external customers which meet KPI's in quality and productivity
- Produce detailed reports with statistics, analysis, trends etc.
- Manage and maintain data integrity in various systems
- Perform any other duties assigned from time to time
*Requirements:*
- Min 2 years experience in Operations/Customer Service, and have worked in the logistics/courier delivery industry
- Bilingual in English and Mandarin.
- Bachelor's degree is preferred.
- Have excellent phone etiquette; Able to handle phone situations in a calm, objective manner.
- Have good interpersonal and negotiation skills
- Organized and detail oriented, and able to multi-task
- Ability to work in a constantly changing environment
Job Type: Full-time
Pay: $38,000.00-$45,000.00 per year
Additional pay:
* Bonus pay
Benefits:
* Casual dress
* Dental care
* Disability insurance
* Extended health care
* Language training provided
* Life insurance
* On-site parking
* Vision care
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
Education:
* AEC / DEP or Skilled Trade Certificate (preferred)
Experience:
* Customer service: 1 year (preferred)
Work Location: In person
-
LocationMarkham, ON
-
Workplace information
On site
-
Salary$38,000 to $45,000YEAR annually
-
Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9419868195
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