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user support technician
Posted on September 03, 2024 by Employer details Doorstep Canada Ltd
Job details
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. or equivalent experience. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Physically demanding. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sound discrimination. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Own tools/equipment: Cellular phone. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent written communication. Initiative. Organized. Team player. Experience: 1 year to less than 2 years. Other benefits: Parking available. Support for persons with disabilities: Provides physical accessibility accommodations (for example: ramps, elevators, etc.). Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Support for youths: Participates in a government or community program or initiative that supports youth employment.- LocationBrampton, ON
- Workplace information On site
- Salary$29.00HOUR hourly / 30 to 40 hours per week
- Terms of employment Permanent employmentFull time
- Early Morning, Morning
- Starts as soon as possible
- Benefits: Other benefits
- vacancies 2 vacancies
- Source Job Bank #3065406
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Physically demanding
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sound discrimination
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent written communication
- Initiative
- Organized
- Team player
Benefits
Other benefits
- Parking available
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2025-01-01
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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