diversity manager
Title posted on indeed.com -
Hospitality Manager
Posted on
September 09, 2024
by
Employer details
Arch Amenities Group
Job details
Arch Amenities Group the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a Hospitality Manager to lead four properties featuring brand new business class meetings and events spaces in the heart of the downtown Toronto financial district. You will collaborate with Property Management and ensure that all on-site team members deliver superior customer service within the Amenity Space. Our ideal candidate has prior hospitality experience specifically within hotels, food & beverage, event management, and operations. Exceptional customer service experience required.
Compensation for this position also includes bonus.
Responsibilities
· Oversee and assist in planning, organizing, directing, and evaluating the activities of multiple outlets will include food, beverage, meetings & events, and audio-visual services.
· Activate and sell meetings and events in multiple different meetings and events spaces throughout the portfolio.
· Oversee the daily operations of the above functions through direct interface and communication with the Property Management Team. Working with the Property Management Team to ensure their goals and expectations are fully understood; and then communicating such expectations to Corporate.
· Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
· Maintains a monthly inventory of supplies, equipment, and or products.
· Daily presence on property greeting customers and assisting with all client?s needs.
· Attend management meetings with the Property Management Team.
· Manage and build relationships with third-party vendors to enhance customer experience.
· Maintains cooperation and teamwork throughout the facility, placing a high emphasis on client service and satisfaction.
· Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
· Following established guidelines for obtaining proper approvals and providing accurate and timely explanations/documentation for any expenditures of company funds.
· Ensuring that appropriate standard operating procedures are in place for all operations of the Space, and that these procedures are modified as changes occur, or new responsibilities are assumed.
· Conducting quarterly sales & operations reviews with the PM & Ownership.
· Ensure compliance with all state licensing and health requirements.
· Other duties as assigned.
Qualifications:
· BS degree preferred, but not necessary if employee has related hospitality experience. Minimum of 8 years hospitality experience.
· Holds and maintains applicable certification requirements for position to include: Food Handlers Alcohol Awareness CPR and First Aid
· Experience in meetings and event sales as well as planning execution.
· Excellent organizational and administrative skills, with the ability to prioritize tasks.
· Ability to carry out responsibilities with little supervision, as well as juggle many tasks simultaneously.
· Excellent verbal and written communication.
· Ability to interact with customers in a professional and pleasant manner, daily.
· Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
· Discreet, ethical, and committed to maintaining a high degree of confidentiality.
· A passion for delivering extraordinary service, to provide transformational service in hospitality.
· A consistently professional approach, including a strong sense of self- respect and integrity, as well as respect for and interest in others. Being clearly vested in one?s career.
· Extensive knowledge in customer service, food & beverage, meeting & events.
· Ability to think strategically in terms of both short-term and long-term objectives and challenges.
· A mindset to take ownership and responsibility within, and outside, one?s job domain.
· Excellent overall computer skills with
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LocationToronto, ON
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Workplace information
On site
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Salary$110,000 to $120,000YEAR annually
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Terms of employment
Full time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9439626784
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