customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 10, 2024
by
Employer details
WM Uniform Group
Job details
*Job Overview*
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
*Duties*
- Handle incoming customer inquiries via phone, email, or chat
- Provide information about products and services
- Assist customers with order placement and tracking
- Upsell products or services to increase sales
- Maintain accurate customer records through data entry
- Resolve customer complaints in a professional manner
- Communicate effectively with customers to ensure satisfaction
- Prepare marketing material
*Experience*
- Proficient in phone etiquette and customer service principles
- Strong data entry skills with attention to detail
- Excellent verbal and written communication skills in English; bilingual in French is a plus
- Previous experience in sales or customer service is preferred
- Ability to multitask and work in a fast-paced environment
Job Types: Full-time, Permanent
Pay: $46,000.00-$50,000.00 per year
Benefits:
* Dental care
* Extended health care
* On-site parking
* Paid time off
* Vision care
Schedule:
* Monday to Friday
Experience:
* Phone etiquette: 1 year (required)
* Data entry: 1 year (required)
* Customer service: 1 year (required)
Language:
* English (required)
Work Location: In person
Expected start date: 2024-09-23
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LocationRichmond, BC
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Workplace information
On site
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Salary$46,000 to $50,000YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9441323323
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