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business analyst, informatics
Title posted on CivicJobs.ca - Business Analyst 2 (ServiceNow Analyst)
Posted on September 12, 2024 by Employer details City of Burnaby
Job details
Business Analyst 2 (ServiceNow Analyst)Competition No: 2024-205Duration: Regular Full TimeSalary: $7,946 - 8,285 - 8,647 - 9,014 - 9,394/monthSchedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PMSpecial Notes: Subject to Note ?T? of Schedule ?B? of the CUPE 23 Inside Division Collective AgreementLast Updated: 9/12/24The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!The Information Technology Department has an exciting opportunity for a Business Analyst 2 to join the IT Systems & Knowledge team within IT Client Services. Reporting to the Senior Manager, IT Systems & Knowledge, the Business Analyst 2 is responsible for sustaining existing business applications, deploying applications and developing or configuring applications, with a focus on ServiceNow. The Business Analyst interacts with Project Managers and cross-functional project teams, participates in the development of business requirements, business processes and procedures, unit tests and conducts module walkthroughs; coordinates user reviews of configured applications; prepares and maintains a variety of reports and records related to the work; keeps abreast of recent developments in computer techniques and procedures; performs research, information assembly, organization and facilitation of business workshops and related documentation. Performs related work as required.Qualifications include completion of a university degree at the Bachelor?s level in Computer Science or a related discipline (e.g. Business Administration) and sound related experience in business analysis, or an equivalent combination of training and experience. ServiceNow Certified System Administrator and Certified Implementation Specialist certificate are strong assets. Sound related experience as a ServiceNow Developer and experience implementing IT Service Management modules within ServiceNow. Experience managing ServiceNow system configurations, gathering and documenting user and process requirements, developing workflow customizations, UI design, ACL and business rules, and performing quality assurance testing. Prior knowledge and experience with business analysis within a municipal environment, process modeling, cost benefit analysis, change management, and business process re-engineering will be considered an asset. Ability to utilize agile and scrum methodology, establish and maintain effective working relationships with a variety of internal and external contacts, and to present proposals in non-technical language. Ability to develop detailed work plans to carry out technological changes; strong analytical, problem solving, and excellent verbal & written communication skills.Please apply online by September 23, 2024.At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online. We thank all applicants for their interest; however, only those considered for an interview will be contactedApply to this positionEQUAL OPPORTUNITY EMPLOYERVisit us at www.burnaby.ca- LocationBurnaby, BC
- Workplace information On site
- Salary$7,946MONTH monthly
- Terms of employment Permanent employmentFull time
- Start date Starts as soon as possible
- vacancies 1 vacancy
- Source CivicJobs.ca #97886
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