hotel general manager
Posted on
September 13, 2024
by
Employer details
Days Inn Regina Eastgate
Job details
We are seeking a professional and customer-focused hotel manager to oversee our hotel operations at our Days Inn Regina Eastgate location. In this position, you will direct the day-to-day operations and activities at your allocated hotel location. Your duties will include leading, managing and holding staff accountable, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience in Canada. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.
*Why Join Our Team:*
* A diverse and inclusive workplace environment
* Opportunities for career growth & professional development
* Significant discounts at Our Family of Hotels
* Medical, Prescription, Dental and Vision Management Benefit options
* Employee appreciation events and celebrations
*What You'll Do:*
* Provides exceptional customer service to all hotel guests, working together as a team to provide customers with a ?stay experience? which makes them feel like they are at home.
* Maintains and improves property standards and service to ensure guest satisfaction.
* Actively participate and engage staff in the d3h Sales & Marketing program. This includes soliciting new business, fostering repeat business, and working with the sales team to establish the hotel in the market.
* Contribute to the development of new policies and procedures, sharing your experiences and insight in a positive way.
* Ensures the adherence to all d3h policies, programs, and procedures.
* Inspects property & monitors preventative maintenance on a regular basis to ensure the safety, comfort, and cleanliness of the hotel and Guest experience.
* Works with the d3h head office support team to direct the operation of the property to ensure the highest possible profitability.
* Monitor rates daily, to achieve best possible revenue and occupancy while utilizing the d3h revenue management strategy.
* Contributes and supports the d3h strategies and initiatives to achieve the financial and operational goals for the property to ensure the highest profitability and guest satisfaction.
* Works closely with the property Administrator on the development of annual budgets. Monitors costs on a regular basis through ordering, purchasing and expense control.
* Work with the d3h Human Resource Department to hire and retain exceptional team members. Ensure compliance with hiring guidelines and Provincial/Federal laws. Monitor and control payroll expenses as per the guidelines outlined by Human Resources.
* Utilize the d3h Training to ensures staff receive proper training for each position and training standards are being met.
* Delegate and monitor various tasks to appropriate team members to ensure the successful operation of the property.
* Utilize the d3h review process to ensure performance metrics are being met and employee development is occurring.
* Ensure the d3h values are practiced and always emanated. Ensure that the d3h Family atmosphere is present and that all employees are cared for in a genuine way.
* Utilizing the d3h head office support team in the areas of finance, HR, sales, marketing, maintenance, and administration.
* Answers guests' complaints and resolves problems to maintain Guest satisfaction. Empowering your team with the tools to also resolve problems and ensure Guest satisfaction.
*Your Background:*
* 3+ years hospitality experience.
* Working knowledge of OPERA property management system is preferred but not necessary.
* The ability to multitask.
* The ability to lead, manage and hold team accountable.
* Excellent organizational and time management skills.
* Effective English-speaking communication skills and the courage to have harder conversations when necessary.
* A true desire to create a welcoming atmosphere in a fast-paced environment.
* Ability to work weekends, if required.
*Who We Are:*
Since 1998, we've been known for disrupting t
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LocationRegina, SK
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9446145250
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