technical support analyst - systems
Title posted on CareerBeacon -
IT Support Analyst IV
Posted on
September 16, 2024
by
Employer details
TD Bank
Job details
Work Location:CanadaHours:37.5Line of Business:Technology SolutionsPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:TD Bank is looking for an IT Support Analyst to provide application support for one of the bank's attestation platforms. The IT Support Analyst will provide a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.Job Requirements:Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriateService applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational riskProvide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfactionWork effectively as a team, supporting other members of the team in resolving critical service issuesPrioritize and manage own workload in order to deliver quality results and meet timelinesSupport a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.Performs work on all aspects of the application/system supportMay act as a reference for team members or clientsApplications/systems are moderate to highly complex and performed under minimal management supervisionActively involved in resolving client applications issuesPerforms problem determination including data gathering and analysisEXPERIENCE & EDUCATIONUndergraduate degree or Technical Certificate2-3 years of relevant experienceExperience with Oracle, Linux, Db2 or AIX is a nice to haveServiceNow or Jira experience would be an assetWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing ? and so will you. Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We're delighted that you're considering building a career with TD. Through regular development convers
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LocationToronto, ON
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
CareerBeacon
#2105356
Advertised until
2024-10-15
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