Overview
Languages
English
Education
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
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Computer hardware or software retailer/wholesaler
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Help desk
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Private company, corporation or industry
Responsibilities
Tasks
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Give access to computer networks
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Report on the performance of computer systems and networks
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Respond to users experiencing difficulties with computer
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Consult user guides, technical manuals and other documents to research and implement solutions
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Provide advice and training to users in response to identified difficulties
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Collect, organize and maintain a problems and solutions log for use by other technical support analysts
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Participate in the redesign of applications and other software
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Provide business systems, network and Internet support to users in response to identified difficulties
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Perform Web-server backup and recovery operations
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Provide customer service
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Manage incidents
Supervision
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No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
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CompTIA Security+ Certification
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Information technology infrastructure library (ITIL) Certification
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Microsoft Certified Solutions Associate (MCSA)
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Microsoft Certified Systems Engineer (MCSE)
Experience and specialization
Computer and technology knowledge
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Android
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iOS
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MAC
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Linux
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Device drivers
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Networking software
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Networking hardware
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Networking security
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Intranet
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Internet
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Servers
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Desktop applications
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File management software
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Security software
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Word processing software
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Mail server software
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Mac OS
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Quick Books
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MS Active Directory
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MS Office
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MS Windows
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SQL
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SharePoint
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Spreadsheet
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TCP/IP
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Wireless networks
Additional information
Transportation/travel information
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Own transportation
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Own vehicle
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Valid driver's licence
Work conditions and physical capabilities
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Fast-paced environment
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Work under pressure
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Repetitive tasks
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Attention to detail
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Combination of sitting, standing, walking
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Bending, crouching, kneeling
Own tools/equipment
Personal suitability
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Accurate
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Client focus
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Efficient interpersonal skills
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Excellent oral communication
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Excellent written communication
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Initiative
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Judgement
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Organized
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Team player
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Ability to multitask
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Time management
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Honesty
Benefits
Financial benefits
Other benefits
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Free parking available
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Parking available
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.