customer service representative - call centre
Title posted on indeed.com -
Customer Service Representative
Posted on
September 18, 2024
by
Employer details
MYC Media
Job details
*Job summary:* We are seeking a dedicated and detail-oriented *Customer Service Representative* to join our team at MYC Media, a leading print & media company. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and facilitating smooth communication between our customers and various departments within the company.
Please note that this is a *full-time on-site *position in *Mississauga, ON.*
*Schedule: *Monday to Friday.
*What your typical day at work will be like:*
_*1. Customer Support:*_
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products, services, pricing, and order status.
- Assist customers with placing orders, processing returns, and resolving issues.
_*2. Order Management:*_
- Process customer orders efficiently and accurately in the system.
- Monitor order progress and communicate updates to customers.
- Collaborate with other teams to ensure timely delivery.
_*3. Problem Resolution:*_
- Identify and resolve customer complaints and concerns in a professional manner.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
_*4. Customer Relationship Management:*_
- Build and maintain strong relationships with customers to foster loyalty.
- Gather customer feedback and insights to improve service quality and product offerings.
- Maintain accurate customer records and documentation.
_*5. Collaboration:*_
- Work closely with sales and production teams to ensure a seamless customer experience.
- Participate in team meetings to discuss customer feedback and service improvements.
_*6. Continuous Improvement:*_
- Stay updated on industry trends and company products to provide informed support.
- Contribute to the development of customer service policies and procedures.
*What makes you an ideal fit for the role:*
- High school diploma or equivalent; a degree in business or a related field is a plus.
- Proven experience in customer service, preferably in the print media or related industry.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and CRM systems.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Join our dynamic team and be part of a company that values innovation, creativity, and teamwork. If you are a self-motivated individual with a passion for supporting sales initiatives, we want to hear from you.
*Apply now and take the next step in your career with company!*
_Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended._
_*Note: *_Only those candidates who meet the enlisted requirements completely are encouraged to apply. However, only the selected applicants will be contacted for an interview. PLEASE APPLY DIRECTLY TO THE JOB POSTING TO BE CONSIDERED FOR THE ROLE, DO NOT SEND INDIVIDUAL MESSAGES.
Thank you.
Job Types: Full-time, Permanent
Pay: $45,000.00-$50,000.00 per year
Education:
* Secondary School (required)
Experience:
* Data entry: 2 years (required)
* Customer service: 3 years (required)
Language:
* English (required)
Work Location: In person
Application deadline: 2024-09-30
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LocationMississauga, ON
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Workplace information
On site
-
Salary$45,000 to $50,000YEAR annually
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Terms of employment
Permanent employmentFull time
- Start date
Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9451202133
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