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contact centre agent - customer service
Posted on September 23, 2024 by Employer details Concentrix + Webhelp
Job details
Education: Secondary (high) school graduation certificate. Tasks: Develop communication strategies. Evaluate communication strategies and programs. Advise clients on advertising or sales promotion strategies. Answer written and oral inquiries. Gather, research and prepare communications material. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Perform administrative tasks. Computer and technology knowledge: Database software. Internet. MS Excel. MS Outlook. MS Windows. MS Word. MS PowerPoint. Spreadsheet. Type of experience: Call centre. Security and safety: Basic security clearance. Criminal record check. Transportation/travel information: Own transportation. Own vehicle. Work conditions and physical capabilities: Attention to detail. Repetitive tasks. Personal suitability: Punctuality. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Organized. Reliability. Team player. Initiative. Ability to multitask. Dependability. Honesty. Quick learner. Screening questions: Are you available for shift or on-call work?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. What is the highest level of study you have completed?. Experience: 7 months to less than 1 year. Health benefits: Dental plan. Health care plan. Vision care benefits. Support for newcomers and refugees: Participates in a government or community program or initiative that supports newcomers and/or refugees. Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .- Location134 Eileen Stubbs Ave. suite 201Dartmouth, NSB3B 0A9
- Workplace information On site
- Salary$17.50 to $17.51HOUR hourly (To be negotiated) / 40 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Benefits: Health benefits
- vacancies 2 vacancies
- Source Job Bank #3091466
Overview
Languages
Bilingual
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Develop communication strategies
- Evaluate communication strategies and programs
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Perform administrative tasks
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS PowerPoint
- Spreadsheet
Type of experience
- Call centre
Additional information
Security and safety
- Basic security clearance
- Criminal record check
Transportation/travel information
- Own transportation
- Own vehicle
Work conditions and physical capabilities
- Attention to detail
- Repetitive tasks
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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