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technical support analyst - systems
Title posted on CareerBeacon - Cloud System support Advisor
Posted on September 24, 2024 by Employer details Bell Canada
Job details
Req Id: 417477Our team is advancing how Canadians connect with each other and the world, and developing breakthrough technology plays a vital role in making our purpose a reality. Contribute your experiences, talents and perspectives as we develop innovative digital solutions and best-in-class networks together. We know you'll feel a sense of meaningful connection and belonging within our team. Then, with our commitment to environmental, social and governance initiatives, you can feel good about your greater impact ? helping people as they connect, work, learn and play. Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You'll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries. Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services ? ensuring that our customers can stay entertained and connected anytime, anywhere.SummaryAs a System support Advisor for our datacenter engineering team, you will be architecting, implementing, and managing the infrastructure necessary to support cloud workloads on physical servers.Key ResponsibilitiesMonitoring health and performance of cloud computing physical servers (i.e. HPE, DELL, Supermicro, others). Diagnosing and resolving software issues, hardware failures, kernel panics, system crashes, and performance degradation.Lead and support a team of two technical support specialists through daily calls in an agile environment.Leveraging scripting languages (e.g., Bash, Python) and automation tools (e.g., Ansible, Puppet) to automate repetitive tasks, streamline operations, and ensure consistency across bare metal systems.Assessing the need for software and firmware updates based on vendor recommendations, security patches, and performance enhancements.Hardening the security of bare-metal servers through configuration management, access controls, and encryption mechanisms.Ensuring that bare-metal deployments comply with regulatory requirements and internal governance policies.Maintaining comprehensive documentation of system configurations, procedures, and troubleshooting steps to facilitate knowledge sharing and continuity of operations.Work closely with vendors and other internal and external parties to deliver an efficient support solution.Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologiesCritical QualificationsDegree in Computer Science or Information Science5 to 10 years of technical and operation experience in ITStrong knowledge of physical server hardware and data center managementExperience building and maintain Ansible playbooks (including Ansible tower)Server hardware and firmware management tools:HPe OneView HPe OneView Global DashboardDellEMC OpenManageDellEMC SupportAssist EnterpriseAdvanced Linux knowledge (medium to high level)Python/API (intermediate to advance)Strong problem-solving skills and ability to work under pressure.Strong time management skills and work ethic to manage multiple accountabilities.Ability to build relationships and work effectively with internal players and vendorsEmbrace change within the same teamAvailable to work 24/7 on call (rotating schedule) Preferred QualificationsAgile / DevOps / Lean experienceMonitoring Products: Zabbix, Grafana, PrometheusDatabase: MySQLDMTF RedFishBilingual French and English (written and verbal)Familiarity with virtualization and containerization (e.g., VMware, OpenShift, OpenStack).Storage in generalNetwork knowledge (medium)CI/CD pipelineVersion Control SystemsCloud SkillsAdequate knowledge of French is required for positions in Quebec. Additional Information:Position Type: Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal Work Arrangement: HybridApplication- LocationMontréal, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- Source CareerBeacon #2063026
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