customer service adviser
Title posted on ZipRecruiter -
Commercial Service Coordinator Customer Service Representative
Posted on
September 29, 2024
by
Employer details
Repair Force Corp
Job details
<h3>Job Description</h3><div>Job Description<div><p>Job Summary</p><p><em>Recruiting for a team-oriented, results-driven, Service Coordinator to join our amazing culture in Calgary, AB. The Service Coordinator responds to and meets the needs of all incoming customer service requests by handling these calls in a professional, efficient, effective and timely manner. This rol</em><em>e provides co-ordination of service with technicians, sub-contractors and customers.</em></p><p><em>You are the first contact for all our valued customers, gathering and assessing their needs and managing the repair process on their equipment. </em></p><p><em>You will succeed in achieving customer satisfaction through developing strong customer relationships and providing innovative solutions</em></p><p>Aside from service coordination this role will require support to other members of the office team.</p><p>Services Coordinator Duties and Responsibilities</p><p>• schedule and coordinate services for clients</p><p>• monitor and manage service delivery requests</p><p>• communicate with clients and service providers to receive updates or coordinate services</p><p>• maintain accurate records of service delivery</p><p>• respond to client inquiries and provide necessary information</p><p>• monitor and review service provider performance</p><p>• ensure services are delivered in a timely and efficient manner</p><p>• Manage and maintain accurate Asset records for customers</p><p>• Coordinate and ship equipment/parts orders with the shop</p><p>• Offer support to other areas of the office in down time</p><p><strong>Critical Skills Required</strong></p><p><em>Must possess Strong organizational skills and Professional customer relationship experience</em></p><p>• Must be able to communicate comfortably and effectively with clients, technicians, and suppliers via phone, text / email / in person</p><p>• Excellent customer service to internal and external customers</p><p>• Strong Verbal and written communication skills</p><p>• Problem solving ability</p><p>• Computer skills including Microsoft Office Excel, Outlook, are critical.</p><p>• Personal organizational skills, and the ability to support a team of field technicians in managing multiple tasks</p><p>• A proven client-focused approach that will embrace the Repair Force core values of Accountability, Respect, Creativity, Integrity, Passion.</p><p><strong>Skills that would be beneficial </strong></p><p>• Previous service coordination / service dispatch experience</p><p>• Previous work experience in the Food Service Industry</p><p>• Working knowledge of sage accounting</p><p>• Inside sales experience</p><p>• Shipping / receiving experience</p><p>• Experience with accounts payable / accounts receivable</p><p>Repair FORCE Corp is proud to be a well-established industry leader in Commercial Kitchen Equipment Service providing mechanical services to a variety of customers throughout Southern Alberta</p><p>As a company that is constantly evolving and striving to be a leader in our industry, we offer employees the opportunity to develop and advance with us. We value dedication to continuous improvement and learning, a strong work ethic, social and personal responsibility, and work-life balance.</p></div>Company Description<div>To be a great company you need great people, self-motivated, skilled, passionate, adaptable individuals with innovative spirits. If you feel you have these qualities to add to the RepairForce team as we move forward to be the leading Service Provider in the Food Service Industry, then we would like to hear from you. We will value each employee, their growth, and their contribution.</div></div><h3>Company
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LocationCalgary, AB
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Workplace information
On site
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Salary$27.05HOUR hourly
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
ZipRecruiter
#00ea5ca31
Advertised until
2024-10-27
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