manager, IT (information technology) implementation
Title posted on CareerBeacon -
Manager, Managed Services, Epic
Posted on
September 27, 2024
by
Employer details
Bell Canada
Job details
A proud part of the Bell MTS family of companies, Epic specializes in delivering a full suite of IT services to help Manitoba businesses succeed. Whether our customers are looking for managed, cloud, or professional services, they can count on our team of technical experts to deliver the solution that is right for them.New employees at Epic enter a dynamic workplace operating in a sophisticated, high-technology industry. To put it simply, we challenge our people every day to embrace change and innovation. We also recognize that talented, creative people have many options when choosing where to pursue their careers. Our company offers a wide variety of career development paths and we constantly invest in our people.The bottom line: we're looking for innovative, flexible, team-oriented individuals with an appetite for the excitement and constant changes of the IT industry. SummaryWe are searching for a leader to join our Managed Services team at Epic and help us provide world-class IT solutions to our clients. This is an exciting role to lead a team of highly skilled technicians and oversee the delivery of end-user IT support, remote management and monitoring of client's IT infrastructure, and the design of next-generation IT systems that enable our clients to be more productive, collaborative, and keep their business data secure.Key ResponsibilitiesManage a team of highly skilled IT technicians to ensure effective resource utilization and deliver on our commitments to clientsSupport your team by providing them with timely feedback, coaching, and training. Coordinate regular discussions with staff about their recent performance, development, and career objectivesRecruit quality IT talent into the team by leading the hiring process and conducting interviews with candidatesAssign & direct service activities and tickets amongst your team with a focus on resolution time and customer satisfaction (measured by CSAT feedback)Develop plans and objectives for client accounts to ensure we are providing them with the best service and technology advice. This includes but is not limited to technology roadmaps, vulnerability assessments, and scheduled maintenance Be the escalation contact for clients and employees to help resolve issues, delays, or correct unsatisfactory workWork alongside our service delivery managers to deliver scheduled account reviews to clients including material preparation, gathering information & stats for the account, and presenting this information to clients in scheduled meetingsImplement new tools & processes to improve efficiency of the team and ultimately enhance the service we provide to our clientsCritical QualificationsA post-secondary degree, diploma, or an equivalent combination of work experience and education/certificationAn exceptional team leader capable of motivating and inspiring technical teams to deliver quality workPrior experience working for a managed service provider, cloud provider, or IT service providerAt least 5 years experience in an IT Operations environment encompassing desktop, server, network, cloud technologies, security operations, and infrastructure monitoring and managementPrior experience managing teams of technical employeesA deep understanding of customer service and helpdesk, with prior experience managing a service desk or call center preferableExperience and skill in project management concepts and best practicesProficiency in ITIL and IT service management practices is an asset#EPICjobsAdequate knowledge of French is required for positions in Quebec.Additional Information:Position Type: ManagementJob Status: Regular - Full TimeJob Location: Canada : Manitoba : WinnipegWork Arrangement: HybridApplication Deadline: 10/06/2024For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work h
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LocationWinnipeg, MB
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Workplace information
On site
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SalaryNot available
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Terms of employment
Permanent employmentFull time
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Starts as soon as possible
- Source
CareerBeacon
#2114798
Advertised until
2024-10-27
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