front desk agent
Posted on
October 03, 2024
by
Employer details
Whistler Platinum
Job details
*Hours of Work;*
40 hours per week, rotating schedule including days, evenings and weekends.
*What will I be doing?*
Specifically, you would be responsible for performing the following tasks to the highest standards:
* Make a valuable welcoming impression to all guests
* Check-in guests with accurate instructions and details for their stay
* Check-out guests with proper instructions and details for their return
* Respond to guest issues, complaints, Maintenance and Housekeeping requests promptly and with assistance from supporting departments
* Provide Concierge services and ensure proper billing
* Be familiar with all Whistler Platinum properties, amenities and locations
* Respond to all guest concerns with empathy and creative solutions to provide ultimate guest satisfaction
* Prepare for guest arrivals: check-in packages, communication of arrival times, accurate directions and late check-in policies and offer Concierge services
* Liaise and communicate effectively with all appropriate operational departments
* Develop and cultivate strong working relationships with all guests and employees
* Receive deliveries for office and guests
* Other duties as required.
*What are we looking for?*
* If you understand the value of providing guests with an exceptional experience and personalized attention, you may be just the person we are looking for to work as a team member with Whistler Platinum. The following skills and experience are required to be successful in this position:
* Previous Guest Service and/or Front Desk experience (min. 1 year)
* Excellent command of the English language - written and verbal. Other languages an asset
* High-level administration and computer skill set: writing, filing, tracking, organizing, and phone etiquette.
* Able to multi-task and remain organized and professional
* Able to uphold all guest confidentiality and hold guest privacy and security in the highest regard
* Ability to work in a fast-paced environment meeting and exceeding guest expectations
* Proficient use of Microsoft Word, Excel, and Outlook
* Knowledge of property management systems an asset
* Good problem resolution skills operating in a "win-win" fashion for guests
* Team oriented
* Outgoing, friendly and positive
* Proactive with guests and while working unsupervised
* Absolutely punctual and professional
* Great knowledge of Whistler area and local activities
* Valid BC Driver?s licence an asset
* Preference will be given to candidates who are able to make a one year commitment
Visa Requirements: *You must be legally eligible to work in Canada. We are unable to assist you in obtaining Canadian work authorization. *If this sounds like the perfect position for you, please apply with your resume and cover letter outlining why you are a suitable candidate for this position.
*What benefits will I receive?*
Your benefits will include a competitive hourly wage and a flexible work schedule. You will be eligible to participate in our Recreation Pass Program that includes access to your choice of a ski pass, gym pass or other recreational activities via spending account. After 3 months of employment, you may enroll in the Extended Health benefits plan. Whistler Platinum also offers eligible team members access to third party training and educational assistance. We look forward to reviewing with you the specific benefits you would receive as a Whistler Platinum Team Member.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Additional pay:
* Overtime pay
Flexible language requirement:
* French not required
Schedule:
* 8 hour shift
* Overtime
* Weekends as needed
Work Location: In person
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LocationWhistler, BC
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Workplace information
On site
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Salary$22.00HOUR hourly
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Terms of employment
Full time
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Starts as soon as possible
- vacancies
1 vacancy
- Source
indeed.com
#9472880604
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