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technical support supervisor
Posted on October 07, 2024 by Employer details Forvan Technology Services
Job details
Education: Bachelor's degree. or equivalent experience. Work setting: Consulting firm. Private company, corporation or industry. Testing. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision: 3-4 people. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Mainframe. iOS. MAC. Unix. Device drivers. Networking software. Networking hardware. Networking security. Intranet. Internet. Servers. Desktop applications. File management software. Security software. Multimedia software. Word processing software. Presentation software. Mail server software. Communication software. Project management software. Programming software. Website creation and management software. Desktop publishing software. Mapping and data visualization software. Database software. Mac OS. Quick Books. Salesforce. MS Office. MS Windows. SharePoint. Spreadsheet. TCP/IP. Wireless networks. WordPress. Networks. Area of specialization: Project management. System integration. Cybersecurity. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Handling heavy loads. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sitting. Combination of sitting, standing, walking. Standing for extended periods. Bending, crouching, kneeling. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty. Experience: 5 years or more. Health benefits: Dental plan. Health care plan. Financial benefits: Gasoline paid. Other benefits: Free parking available. Learning/training paid by employer.- LocationWoodstock, ON
- Workplace information On site
- Salary$31.25HOUR hourly / 40 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3109272
Overview
Languages
English
Education
- Bachelor's degree
- or equivalent experience
Experience
5 years or more
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Consulting firm
- Private company, corporation or industry
- Testing
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Mainframe
- iOS
- MAC
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- Desktop applications
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Project management software
- Programming software
- Website creation and management software
- Desktop publishing software
- Mapping and data visualization software
- Database software
- Mac OS
- Quick Books
- Salesforce
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- WordPress
- Networks
Area of specialization
- Project management
- System integration
- Cybersecurity
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
Financial benefits
- Gasoline paid
Other benefits
- Free parking available
- Learning/training paid by employer
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-11-06
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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