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industrial standards quality auditor
Title posted on Jobillico - Quality assurance agent
Posted on October 17, 2024 by Employer details Alterfina
Job details
<p><strong>Job purpose</strong></p><p>Reporting to the CAQ Supervisor, the Quality Assurance Agent's main mandate is to ensure the quality of files and support his/her superior in meeting deadlines and departmental objectives. He/she must have a critical analytical mind and demonstrate rigor and leadership skills.</p><p><strong>Duties and responsibilities</strong></p><ul><li>Listening to calls to identify gaps and areas for improvement in processes and their application by department employees;</li><li>Check e-mails sent to customers and identify improvements required;</li><li>Monitor employee compliance with procedures;</li><li>Ensure implementation of procedural changes;</li><li>Establish and maintain various controls to ensure compliance with departmental objectives and deadlines;</li><li>Prepare statistical reports of quality control results by employee;</li><li>Produce statistical reports requested by supervisors for the department and/or for a specific employee;</li><li>Record checks in a file and report to supervisors;</li><li>Work with supervisor to improve processes and achieve department objectives;</li><li>Reviews customer files, transactions and communications, noting any points of non-compliance which are then passed on to the technical team leader;</li><li>Works with the supervisor in the development, review, deployment and maintenance of business unit processes and procedures;</li><li>Actively participates in the training and coaching of team members, always applying and respecting previously established quality standards and rules;</li><li>Responsible for creating and updating training documents;</li><li>Meet productivity and quality standards;</li><li>Carry out any other tasks assigned by the immediate superior or related to the position.</li></ul><p><strong>Knowledge and skills required</strong></p><ul><li>Mastery of the customer statement in our CRM;</li><li>Mastery of credit approval standards and practices</li><li>Fast execution and interpretation;</li><li>Excellent knowledge of the Microsoft Office suite;</li><li>Experience in a credit or banking department;</li><li>Fluency in French and English, both spoken and written.</li></ul><p><strong> </strong></p>- LocationSaint-Hubert, QC
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 2 vacancies
- Source Jobillico #13803306
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