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hotel night auditor
Title posted on indeed.com - Hotel Night Auditor (Overnight)
Posted on November 02, 2024 by Employer details Pinnacle Hotel at the Pier
Job details
*General* Pinnacle Hotel at the Pier as a unique, boutique style property, is seeking for an overnight Night Audit who must be a multi-functional individual who is driven to always exceed our guests? expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. *Specific Duties and/or Job Responsibilities:* * Responsible for the registration of arriving guests and checking out departing guests * Provide courteous, prompt, professional and attentive guest service with high Standardsat all times whilst on the desk developing a personal rapport the guests * Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift * Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings * Check for, review and input any reservations received on the fax machine, e-mail and over the telephone during your shift * Completion in detail of all duties assigned on the Night Audit?s Checklist, with regards to all the negative postings, checking complimentary rooms, room rates and nightly flash report. * Trained and execution of emergency procedures over the night with a minimum level of staffing. * Conduct night security patrols and ensure they are being conducted on a regular basis * Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team *Job Requirements* * Self motivated, responsible, organized and task oriented * Fluent in English. Proficiency of a second language would be an asset * Ability to work flexible hours including holidays, weekends and overnights. * Must be able to stand or sit for an 8-hour shift * Must be able to lift 50 pounds and assist guest luggage *Education & Experience* * minimum 1 - 2 years working in a hotel front desk night audit position * Must have extensive knowledge of the local area and must be able to provide valid and relevant directions, recommendations to enable successful fulfillment of guest requests. * Experience with Opera PMS is preferred but, not necessary * Occupation First Aid Level 1 would be an asset * College education in hospitality is preferred Job Types: Full-time, Permanent Pay: $21.55-$28.51 per hour Expected hours: 40 per week Additional pay: * Commission pay * Overtime pay Benefits: * Dental care * Discounted or free food * Extended health care * On-site parking * Vision care Schedule: * Holidays * Monday to Friday * Night shift * Weekends as needed Ability to commute/relocate: * North Vancouver, BC V7L0B1: reliably commute or plan to relocate before starting work (required) Experience: * Front desk: 1 year (required) * night audit: 1 year (required) Work Location: In person Expected start date: 2024-11-18- LocationNorth Vancouver, BC
- Workplace information On site
- Salary$21.55 to $28.51HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9512361665
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