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Title posted on AgCareers.com - Technical Analyst - Microsoft 365
Posted on November 04, 2024 by Employer details Farm Credit Canada
Job details
 Worker Type:Permanent Language(s) Required:English Salary Range (plus eligible to receive a performance based incentive, applicable to position) :$69,904 - $94,576 Service desk experience rewardedAs a Technical Analyst working with the Microsoft 365 support team, you will assist with the onboarding of new technologies and perform general operational tasks to maintain a healthy product environment. Your primary responsibilities will include supporting the integration and adoption of new technologies, ensuring seamless onboarding, and collaborating with various departments to enhance productivity and security. What you’ll do: Resolve issues with technology through one-on-one interactions Facilitate the resolution of Major IT Incidents Troubleshoot a variety of first-level IT support issues on different platforms and programs Answer questions and provide advice by phone, email or chat Advanced troubleshooting on common issues, trend analysis and documentation  What we’re looking for: Friendly attitude and a focus on customer care Organized multi-tasker able to work independently A comprehensive understanding of technical terminology and concepts Relationship-builder with a desire to refine existing leadership skills The ability to bring individuals and groups together to solve problems  What you’ll need: A diploma or certificate in a computer-related field and at least two years of service desk or call centre experience (or equivalent combination of education and experience) In-depth knowledge of common software and operating systems Exceptional commitment to customer service ITIL V3 Foundations certification - LocationRegina, SK
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source AgCareers.com #967705
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