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front desk agent
Posted on November 11, 2024 by Employer details Ramada London
Job details
*Job Summary* We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. *Duties* * Greet and welcome guests upon arrival, ensuring a positive first impression. * Manage check-in and check-out processes efficiently, handling reservations and guest inquiries. * Answer phone calls promptly, providing information about hotel services and amenities while maintaining excellent phone etiquette. * Assist guests with special requests, complaints, or issues, ensuring their needs are met during their stay. * Maintain accurate records of guest information and transactions using hotel management software. * Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. * Provide local information and recommendations to enhance guests? experiences in the area. *Skills* * Strong customer service skills with a focus on hospitality and guest satisfaction. * Proficiency in using phone systems and hotel management software. * Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests. * Previous experience in a front desk or hotel environment is preferred but not mandatory. * Excellent verbal communication skills with an emphasis on phone etiquette. * Ability to work well under pressure while maintaining a friendly demeanor. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests! Job Types: Full-time, Permanent Pay: From $17.20 per hour Expected hours: 40 per week Benefits: * Discounted or free food * On-site parking Schedule: * 8 hour shift * Evening shift * Weekends as needed Experience: * Phone etiquette: 1 year (required) * Customer service: 1 year (required) Work Location: In person- LocationLondon, ON
- Workplace information On site
- Salary$17.20HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9523054050
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