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guest services manager
Posted on November 13, 2024 by Employer details Old Stone Inn Boutique Hotel
Job details
*Job Summary* We are seeking a dedicated and enthusiastic Guest Service Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel environment. *Duties* * Lead team with greeting and check in guests upon arrival, ensuring a smooth and efficient process. * Respond to guest inquiries and resolve any issues or complaints promptly and professionally. * Provide information about the hotel?s amenities, services, and local attractions. * Manage reservations, cancellations, and modifications using hotel management software. * Handle phone calls with professionalism, demonstrating excellent phone etiquette. * Maintain the front desk area in a clean and organized manner. * Collaborate with other departments to ensure guest satisfaction throughout their stay. * Assist with billing inquiries and payment processing at checkout. * Uphold the hotel's standards of hospitality and service excellence. *Experience* * Previous experience in hotel setting, hospitality and guest services is manditory. * Strong customer service skills with a focus on creating positive guest interactions. * Familiarity with hotel operations and front desk procedures is manditory. * Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests. * Proficiency in using phone systems and handling multiple calls efficiently. * A friendly demeanor with excellent interpersonal skills to engage effectively with guests. Join our team as a Guest Service Agent where your contributions will help create memorable experiences for our guests! Job Types: Full-time, Permanent Pay: $47,000.00-$51,000.00 per year Additional pay: * Retention bonus Benefits: * Dental care * Discounted or free food * Extended health care * On-site parking * Paid time off * Store discount * Vision care Flexible language requirement: * French not required Schedule: * Holidays * Monday to Friday * Weekends as needed Experience: * Hotel experience: 5 years (required) * Hospitality: 5 years (required) * Front desk: 5 years (required) * Customer service: 5 years (required) Work Location: In person Expected start date: 2024-12-02- LocationNiagara Falls, ON
- Workplace information On site
- Salary$47,000 to $51,000YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9526100672
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