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receptionist
Posted on November 15, 2024 by Employer details NextGen Automation
Job details
*Receptionist Job Description ? Edmonton Branch* *Company Overview:* NextGen Automation is a leading Office Equipment Supplier serving customers across Western Canada. Our Edmonton branch is seeking a professional and dynamic *Receptionist* to join our team. As part of a highly trained group that prioritizes exceptional customer service, you?ll work closely with our technical salesforce and customer service team to ensure client satisfaction and operational efficiency. *Key Responsibilities:* * Serve as the first point of contact, managing high volumes of incoming phone calls and greeting customers warmly. * Identify and address customer needs, concerns, or inquiries, ensuring a seamless and positive experience. * Build and maintain strong, trustworthy relationships with both new and existing customers through interactive and proactive communication. * Provide prompt, accurate, and courteous responses to customer inquiries via phone and email. * Resolve challenging issues with a solutions-oriented approach, escalating matters as necessary while maintaining ownership of customer concerns. * Create and manage case documentation for feature requests or solutions to enhance our services. * Perform other Administrative duties as required. *Qualifications and Skills:* *Essential:* * Passion for delivering exceptional customer service. * Patience and composure in a fast-paced, high-pressure environment. * Proven experience in conflict resolution and management. * Strong understanding of customer service principles and best practices. * Ability to work effectively within deadlines, both independently and as part of a team. * High attention to detail and organizational skills. * Professional demeanor with a positive and proactive attitude. *Preferred:* * Excellent communication skills (written and verbal). * Advanced documentation and record-keeping skills. * Ability to multitask and adapt quickly to varying customer needs. * Leadership qualities with a knack for problem-solving. *Why Join Us?* At NextGen Automation, we value innovation, teamwork, and a commitment to excellence. As our Receptionist, you?ll play a vital role in enhancing customer satisfaction and contributing to the success of our Edmonton branch. This is a fantastic opportunity to be part of a supportive and professional environment with growth potential. Apply today to become an essential member of our team! Job Types: Full-time, Permanent Pay: $31,200.00-$43,680.00 per year Benefits: * Casual dress * Dental care * Employee assistance program * Extended health care * Life insurance * Paid time off * RRSP match Schedule: * 8 hour shift * Monday to Friday Education: * Secondary School (preferred) Experience: * Front desk: 1 year (preferred) * Administrative experience: 1 year (preferred) Work Location: In person Expected start date: 2024-12-02- LocationEdmonton, AB
- Workplace information On site
- Salary$31,200 to $43,680YEAR annually
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9529568235
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