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help desk analyst
Posted on November 18, 2024 by Employer details Davis Martindale
Job details
Education: Bachelor's degree. or equivalent experience. Work setting: Willing to relocate. Help desk. Private company, corporation or industry. Office building. Information technology (IT) infrastructure. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Provide advice on information systems strategy, policy, management and service delivery. Document technical requirements to ensure that products, processes and solutions meet business requirements. Computer and technology knowledge: Android. Information Technology Infrastructure Library (ITIL). iOS. Device drivers. Internet. Servers. Desktop applications. Security software. MS Active Directory. MS Office. MS Windows. Wireless networks. MS Outlook. Area of work experience: Information technology (IT) service delivery. Experience: 1 year to less than 2 years. Health benefits: Dental plan. Disability benefits. Health care plan. Paramedical services coverage. Vision care benefits. Financial benefits: Registered Retirement Savings Plan (RRSP). Other benefits: Deferred Profit Sharing Plan (DPSP). Free parking available. Learning/training paid by employer. Other benefits. Paid time off (volunteering or personal days). Team building opportunities. Parking available. Variable or compressed work week. Wellness program.- Location785 Wonderland Road SouthLondon, ONN6K 1M6
- Workplace information On site
- Salary$30.77HOUR hourly / 38.5 hours per week
- Terms of employment Permanent employmentFull time
- Day
- Starts as soon as possible
- Benefits: Health benefits, Financial benefits, Other benefits
- vacancies 1 vacancy
- Source Job Bank #3156050
Overview
Languages
English
Education
- Bachelor's degree
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Willing to relocate
- Help desk
- Private company, corporation or industry
- Office building
- Information technology (IT) infrastructure
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
- Provide advice on information systems strategy, policy, management and service delivery
- Document technical requirements to ensure that products, processes and solutions meet business requirements
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- Device drivers
- Internet
- Servers
- Desktop applications
- Security software
- MS Active Directory
- MS Office
- MS Windows
- Wireless networks
- MS Outlook
Area of work experience
- Information technology (IT) service delivery
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Registered Retirement Savings Plan (RRSP)
Other benefits
- Deferred Profit Sharing Plan (DPSP)
- Free parking available
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Parking available
- Variable or compressed work week
- Wellness program
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen, a permanent or a temporary resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
Advertised until
2024-12-29
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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