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customer service adviser
Title posted on ZipRecruiter - Customer Service Representative - Bilingual (French & English)
Posted on November 18, 2024 by Employer details Jombone
Job details
<h3>Job Description</h3><div>Job Description<div><p><strong>Jombone</strong> is seeking a <strong>Bilingual Customer Service Representative</strong> for our client in Brampton. This is a <strong>temporary-to-permanent</strong> role with great potential for career growth. If you have customer service experience-especially in the auto parts industry-and are eager to expand your knowledge, this is an excellent opportunity to launch your career in the field.</p><p><strong>Job Summary</strong><br />The successful candidate will handle incoming calls, emails, and chats from clients while collaborating with various departments as needed. This role requires exceptional customer service skills, strong email etiquette, and advanced proficiency in Microsoft Excel. Ideal candidates will possess excellent communication skills, strong organizational abilities, attention to detail, and the ability to work independently and as part of a team.</p><p><strong>Advantages</strong></p><ul><li>Monday to Friday, 9:00 AM - 6:00 PM (1-hour lunch break).</li><li>Competitive pay: <strong>$21/hour</strong>.</li><li>Opportunity for permanent placement.</li><li>Friendly and supportive work environment.</li><li>A chance to gain experience in the auto industry.</li></ul><p><strong>Responsibilities</strong></p><ul><li>Process customer orders received via phone, email, fax, EDI, or web.</li><li>Communicate effectively and professionally through email, ensuring clarity and accuracy.</li><li>Provide accurate information about product availability, specifications, pricing, and services.</li><li>Resolve customer complaints related to service, products, or billing, escalating issues as needed.</li><li>Assist the outside sales team and other departments as required.</li><li>Review and process returns and warranty requests, preparing necessary documentation.</li><li>Utilize advanced Microsoft Excel skills for data management, tracking, and reporting.</li><li>Develop familiarity with daily operations and contribute to process improvements.</li></ul><p><strong>Qualifications</strong></p><ul><li>High school diploma or equivalent.</li><li>Experience in the auto parts industry is an asset.</li><li>Strong customer service skills with prior experience in a similar role.</li><li>Excellent email etiquette and communication skills.</li><li>Advanced proficiency in Microsoft Excel, with a focus on speed and accuracy.</li><li>Excellent multitasking, organization, and prioritization skills.</li><li>Attention to detail and accuracy in work.</li><li>Proactive approach to learning and decision-making.</li><li>Team-oriented mindset with the ability to collaborate effectively.</li></ul><p><strong>Additional Requirements</strong></p><ul><li>Fluency in <strong>French</strong> (mandatory).</li></ul><p>If this role aligns with your career goals, <strong>APPLY TODAY!</strong> We are excited to review your application and help you take the next step in your career.</p></div></div>- LocationBrampton, ON
- Workplace information On site
- Salary$29.58HOUR hourly
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source ZipRecruiter #b552a7ec
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