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user support technician
Posted on November 19, 2024 by Employer details THE NORTHGATE TRADING INC.
Job details
Education: College/CEGEP. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Computer and technology knowledge: Information Technology Infrastructure Library (ITIL). Internet. Desktop applications. File management software. Communication software. MS Windows. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive tasks. Attention to detail. Sitting. Personal suitability: Accurate. Client focus. Efficient interpersonal skills. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Experience: 1 year to less than 2 years.- Location10271 Yonge St suite 370Richmond Hill, ONL4C 3B5
- Workplace information On site
- Salary$28.85HOUR hourly / 30 hours per week
- Terms of employment Permanent employmentFull time
- Starts as soon as possible
- vacancies 1 vacancy
- Source Job Bank #3158360
Overview
Languages
English
Education
- College/CEGEP
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
Experience and specialization
Computer and technology knowledge
- Information Technology Infrastructure Library (ITIL)
- Internet
- Desktop applications
- File management software
- Communication software
- MS Windows
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Advertised until
2024-12-19
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
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