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guest service agent

Posted on November 29, 2024 by Employer details Holiday Inn Express and Suite - St Thomas

Job details

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction. Duties and Responsibilities: * Greet and welcome guests as they arrive at the hotel * Check guests in and out, ensuring all necessary information is obtained and recorded accurately * Answer phone calls and respond to guest inquiries in a professional and courteous manner * Handle guest complaints or concerns, escalating to management when necessary * Process payments and maintain accurate records of guest transactions * Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction * Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up * Assist with reservations and room assignments * Maintain a clean and organized front desk area * Other duties as required Qualifications: * High School diploma or equivalent, plus one-year front desk/customer service experience is preferred * Must speak fluent English * Excellent communication skills, both verbal and written * Strong customer service skills with a friendly and approachable demeanor * Ability to multitask and prioritize tasks in a fast-paced environment * Attention to detail and accuracy in handling guest information and transactions This job requires the ability to perform the following: * Frequently standing up behind the desk and front office area * Remain stationary for extended period * Proficiency in using computer systems, including reservation software and Microsoft Office Suite * Handling objects, products, and computer equipment * Communication skills are utilized a significant amount of time when interacting with guests and employees * Basic math skills are used frequently * May be required to work weekends, and/or holidays as we are in operation 24/7 - 365 days a year Job Types: Full-time, Permanent Pay: From $17.50 per hour Expected hours: 40 per week Benefits: * On-site parking Schedule: * 8 hour shift * Evening shift * Monday to Friday * Morning shift * Weekends as needed Experience: * Customer service: 1 year (preferred) Work Location: In person