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front desk agent
Posted on December 01, 2024 by Employer details BEST WESTERN PREMIER PRINCE ALBERT
Job details
*Overview* We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that each guest has an exceptional experience. The ideal candidate will possess strong customer service skills, a passion for the hospitality industry, and the ability to handle various tasks efficiently in a fast-paced environment. *Responsibilities* * Greet guests upon arrival with a warm and friendly demeanor. * Manage check-in and check-out processes efficiently, ensuring accuracy in billing and reservations. * Respond promptly to guest inquiries, providing information about hotel services, local attractions, and amenities. * Handle phone calls with professionalism, utilizing effective phone etiquette to assist guests with their needs. * Maintain the front desk area in a neat and organized manner. * Process reservations and cancellations through phone systems or hotel management software. * Address guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction. * Collaborate with other hotel departments to fulfill guest requests and enhance their overall experience. * Assist in maintaining security by monitoring access to the hotel premises. *Qualifications* * Previous experience in guest services or hospitality is preferred. * Strong customer service skills with a focus on guest satisfaction. * Proficiency in using phone systems and hotel management software is an asset. * Bilingual or multilingual abilities are highly desirable to accommodate diverse guests. * Excellent communication skills, both verbal and written, with effective phone etiquette. * Ability to work flexible hours, including weekends and holidays as needed. * Strong organizational skills with attention to detail in managing reservations and guest requests. * A positive attitude and the ability to work well under pressure in a busy environment. Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences! Job Type: Full-time Additional pay: * Overtime pay Benefits: * Dental care * Extended health care * Life insurance * On-site parking * Paid time off * Vision care Experience: * Customer service: 1 year (preferred) Work Location: In person Expected start date: 2024-12-03- LocationPrince Albert, SK
- Workplace information On site
- SalaryNot available
- Terms of employment Full time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9548305551
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