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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 02, 2024 by Employer details Brampton Brick

Job details

*Job description* *Primary Duties & Responsibilities* * Providing product and technical information to customers and sales team in a timely manner * Communicate with customers and co-workers via phone/email/salesforce/fax * Accurately process customer transactions such as orders, picks, packs, and returns * Obtain accurate information from clients relating to their orders and projects * Manage orders to ensure accurate and timely delivery of product * Identify, research, and resolve customer inquiry and order status * Coordinate the transfer of products from other locations as needed * Work closely with other locations * Monitoring inventory and allocations * Inter-company billing, inter-branch billing, track customer owned inventory * Reporting, analyzing, and performing other duties as assigned. * Some travel may be required from time to time *Qualifications / Experience* * Minimum high school graduate, post secondary training is an asset * Experience in customer service environments * Proficient in the use of Microsoft Office, and capable to quickly gain working knowledge of software applications * Excellent interpersonal, listening and communication skills * Excellent organizational and time-management skills * Strong problem solving skills; ability to make timely but sound decisions * Strong numerical and analytical skills * Manage changing priorities, demands and constant interruptions * Ability to work under pressure, multi-task and meet deadlines * Team player, but is able to work independently * Fluency in French (written and oral) an asset * Work flexible hours Job Types: Full-time, Permanent Pay: $16.55-$25.25 per hour Additional pay: * Overtime pay Benefits: * Casual dress * Company events * Company pension * Dental care * Extended health care * On-site parking * Paid time off * Store discount * Tuition reimbursement * Vision care Schedule: * Monday to Friday Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person Job Type: Full-time Pay: $20.94-$22.01 per hour Benefits: * Extended health care Schedule: * Monday to Friday * Overtime Education: * Secondary School (preferred) Experience: * Call center: 1 year (preferred) * Customer service: 1 year (preferred) Work Location: In person Expected start date: 2025-01-13