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customer service representative - call centre

Title posted on indeed.com - Customer service representative

Posted on December 05, 2024 by Employer details Stallergenes Greer

Job details

*About Stallergenes Greer* Stallergenes Greer is a global biopharmaceutical company specializing in the diagnosis and treatment of allergies. Our purpose is to enable people with allergies to live normal lives. This position is located in Dutton, Ontario. *Job purpose* Customer service aims to ensure a positive and productive experience for customers. Customer service reps often act as the first/primary contact for all types of customers and must maintain the highest standards of customer care, as well as ethical and regulatory compliance in all communication. *General requirements* Employee must fulfill the following general requirements for employment at Stallergenes Greer, including but not limited to: * Complies with applicable standard operating procedures. * Adheres to policies, standards, and guidelines. * Fulfills requirements of role training curriculum. * Updates job knowledge by participating in training and development opportunities. * Conducts all interactions with stakeholders in a professional and ethical manner. *Education requirements* * College diploma or equivalent; or * University degree or equivalent; or * Combination of education and experience *Work experience requirements* * Five years customer service preferred, and data entry; or * Combination of education and experience *Specific job requirements* _*Job tasks/responsibilities*_ * Answers the phones during business hours. * Checks and follows up on voicemail messages. * Responds to customer requests and questions appropriately. * Makes outbound calls as needed (e.g. confirms shipping hours, follows up regarding incomplete orders, returning calls, etc.) * Monitors customer service email account and responds to customer requests and questions appropriately. * Enters order-specific information into database (e.g. ETAs, appointment dates, status updates). * Generates price quote and prepay letters. * Tracks calls and emails data and trends. * Completes daily order processing as assigned. * Creates customer accounts. * Enters order details into computer system. * Communicates directly with colleagues (positive and productive). * Assists with filing as needed. * Creates custom order forms for customers. * Completes all documentation according to GDP. * Submits timely and accurate reporting. * Immediately reports any potential adverse events to PV as outlined in standard operating procedures. * Attends and participates in regular team meetings. * Comes prepared for regular 1:1 meetings with supervisor. * Contributes to team effort by completing other work as needed. _*Physical demands*_ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job Types: Full-time, Permanent Schedule: * Monday to Friday * No weekends Ability to commute/relocate: * Dutton, ON N0L 1J0: reliably commute or plan to relocate before starting work (required) Experience: * customer service: 2 years (preferred) Work Location: In person