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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 07, 2024 by Employer details HOLLAND CLEANING SOLUTIONS

Job details

Holland Cleaning Solutions, since 1941, is a leading ?one-stop?distributor of janitorial and sanitation maintenance supplies, warewashing, laundry and other specialized cleaning equipment for a variety of industries. Serving South Western Ontario, through excellent customer service we have evolved from one location to three local offices, warehouses and repair centres with dedicated, knowledgeable employees to service all customer needs. This position a full-time, salary position, from Monday through Friday during regular business hours with the ability to begin immediately. *As an employer, Holland Cleaning Solutions offers the following:* * We are a family-owned and operated company for 40 years under existing ownership * We have long-tenured, experienced and dedicated employees comprising our team * We offer competitive wages, annual bonuses, employee discounts and significant job stability *As a Customer Service Representative, responsibilities will include:* * Connecting and communicating with customers, vendors and employees via inbound calls and e-mails * Completing customer order entry functions * Delivering exceptional customer experiences in answering questions, receiving and entering orders, assisting with special inquiries and providing basic information for various concerns and requests * Completing required paperwork and document filing * Assisting existing customers with product related questions, account inquiries and other related requests * Completing other general administrative and assisting duties as required *Qualified candidates will possess:* * Previous customer service and previous industrial business experience preferred * Terrific customer service skills and telephone manner/etiquette * Professionalism with co-workers and customers * Exceptional organizational skills and strong attention to detail * Document filing and other office administration experience * Above average computer literacy and keyboarding skills, proficient with Microsoft Office suite * Knowledge of Epicor ERP system and Prophet 21 *Requirements:* * Post-secondary education preferred * Fluent in English Job Types: Full-time, Permanent Additional pay: * Bonus pay Benefits: * Dental care * Extended health care * On-site parking * Store discount Schedule: * 8 hour shift Education: * Secondary School (preferred) Experience: * customer service: 1 year (preferred) Licence/Certification: * Driving Licence (required) Work Location: In person Expected start date: 2024-12-30