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front desk agent

Posted on December 10, 2024 by Employer details Century Plaza Hotel

Job details

The *Century Plaza Hotel* in Downtown Vancouver is seeking full time *Front Desk Agent* to start immediately. As Front Desk Agent, you will provide that critical first impression to our guests and have a natural passion for delivering exceptional service, welcoming and serving guests in-person and over the phone every day. You will be adept at solving problems, comfortable using a computer to check guests in and out, and accurate with handling cash and credit card transactions accurately and confidently. *GENERAL DUTIES:* -Creates a memorable arrival and departure experience by providing a personalized check in and check out experience; -Reviews arrivals list for the day and checks VIP notes and special requests; -Upsells rooms whenever possible to achieve the highest possible room rate; -Maintains a balanced float assigned by the hotel. Reconcile all transactions at the end of each shift; -Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assist guests in all inquiries in connection with hotel services, hours of operations, in-house events, directions, etc.; -Answers internal and external telephone inquiries in an efficient and friendly manner, following hotel telephone etiquette guideline and using guest names when possible; -Accepts reservations, changes and cancellations in the absence of Reservations Department Staff; -Answers guest calls and direct them appropriately; -Confirms out-of-order rooms with Housekeeping, and updates status of rooms as necessary; -Completes shift checklist and passes on important information; -Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Bell Staff, and lobby coverage; -Abides by the policies and procedures as set out in the Colleague Handbook and any other applicable policies; -Must work harmoniously and professionally with co-workers and management; -Any other duties as assigned by supervisor / manager. *JOB REQUIREMENTS:* -Minimum of 1 year in hotel front desk operations, as well as in-depth hotel guest service knowledge; -Minimum of High School education, post-high school education preferred; -Basic computer skills; -Experience with Opera Cloud PMS system a definite asset; -Ability to communicate effectively verbally and in writing; -Ability to exceed expectations of guests and team members; -Excellent time management skills. -Must be legally entitled to work in Canada; -Must reside in the B.C. Lower Mainland area. *We offer an excellent benefits package for full time employees, which commences after the probationary period.* Thank you for your interest! Job Type: Full-time Pay: $24.50 per hour Benefits: * Dental care * Discounted or free food * Extended health care * Flexible schedule * Vision care Flexible language requirement: * French not required Schedule: * 8 hour shift * Day shift * Evening shift * Weekends as needed Ability to commute/relocate: * Vancouver, BC: reliably commute or plan to relocate before starting work (required) Application question(s): * Are you able to start work immediately? Experience: * Hotel Guest Services: 1 year (preferred) * Opera PMS or similar: 1 year (required) Language: * English (required) Work Location: In person