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front desk agent

Posted on December 11, 2024 by Employer details Tian Yi Health center

Job details

*Position 1: Front Desk Agent* *Job Overview:* We are seeking a friendly and organized Front Desk Representative to join our team. The ideal candidate will be our client's first point of contact, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing front desk operations, assisting with administrative tasks, and maintaining a smooth flow of communication within the office. *Responsibilities:* * Greet and assist clients as they arrive, ensuring a positive first impression. * Handle phone calls, appointments, and inquiries efficiently with professionalism and excellent phone etiquette. * Perform data entry tasks accurately to maintain up-to-date client records. * Schedule appointments and manage calendars efficiently. * Process client payments and maintain accurate records. * Handle administrative duties such as filing, proofreading documents, and managing office supplies. * Utilize Microsoft Office and Google Suite applications (Docs, Sheets, etc.) for various tasks including document creation and spreadsheet management. * Assist with bookkeeping tasks using QuickBooks when necessary. * Maintain confidentiality of sensitive information in a medical environment. * Collaborate with team members to ensure seamless operations and excellent customer service. *Requirements:* * *Language Skills:* Proficient in English (second native/CBC), Mandarin, and Cantonese. * *Technical Skills:* Proficient in Microsoft Office (Word, Excel, Outlook) and Google Suite applications. * *Personal Qualities:* Friendly, enthusiastic, and approachable with excellent communication skills. * *Sales Skills:* Ability to promote and upsell services and products. * *Other:* Strong ability to manage stress and provide excellent customer service under pressure. * Experience with QuickBooks is a plus. * Familiarity with medical or dental office procedures is preferred but not required. * Strong organizational skills and ability to multitask in a fast-paced environment. *Why Join Us?* * Competitive salary and benefits. * A supportive and professional work environment. * Opportunity to contribute to a growing and respected TCM clinic. * Training and development opportunities to enhance your career. Job Types: Full-time, Part-time Pay: From $17.40 per hour Expected hours: No more than 45 per week Additional pay: * Bonus pay Benefits: * On-site parking Flexible language requirement: * French not required Schedule: * Day shift * Monday to Friday * Weekends as needed Education: * Secondary School (preferred) Experience: * Front desk: 1 year (preferred) * Administrative experience: 1 year (preferred) Language: * Mandarin (required) Work Location: In person