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front desk agent
Title posted on indeed.com - Part Time Front Desk Agent
Posted on December 09, 2024 by Employer details Hyatt Place Calgary Airport
Job details
We are looking for a Hotel Front Desk Agent to serve as our guests? first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we?d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates and amenities * Respond to clients? complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests? needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Ability to drive the hotel shuttle. Class 4 Driver's License required * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments Requirements * Work experience as a Hotel Front Desk Agent, Receptionist or similar role * Understanding of how travel planning websites operate, like Booking.com, Expedia. * Customer service attitude * Excellent communication and organizational skills Job Types: Part-time, Permanent Additional pay: * Overtime pay Benefits: * On-site parking Schedule: * 8 hour shift * Day shift * Holidays * On call * Overtime * Weekends as needed Work Location: In person- LocationCalgary, AB
- Workplace information On site
- SalaryNot available
- Terms of employment Permanent employmentPart time
- Starts as soon as possible
- vacancies 1 vacancy
- Source indeed.com #9558809730
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