Loading, please wait...

front desk agent

Posted on December 10, 2024 by Employer details Ramada Plaza Niagara Falls

Job details

Front Desk Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The successful candidate must possess strong communication skills, a strong sales approach and have the ability to multi-task. Responsibilities include, but are not limited to: * Check-in?s, check-out?s and handling all guest registrations * Making and modifying reservations * Hotel Operator and Concierge duties * Collect payments, posting charges to guest accounts, cash and debit transactions, direct billing, maintaining a float, cashing out at end of shift, * Knowledge of hotel property and surrounding area * Interact with guest concerns and take action as necessary * Any other tasks assigned by the Guest Services Supervisor Qualifications and Experience: * Previous working experience with Opera computer system preferred * Degree/Diploma in Hospitality Management, Marketing Sales or a related discipline is a strong asset * Previous experience in a customer service position * Ability to work with minimal supervision * Exceptional computer skills * Strong communication skills between guests, management and co-workers * Must be able to work weekdays, weekends and holidays. * Strong written and verbal communication skills * Proven ability in multi-tasking, organization, working under pressure, meeting tight deadlines, working in fast paced environment with strong attention to details * Exceptional conflict resolution skills in order to effectively deal with internal and external customers * Ability to work with minimal supervision If you are a dynamic leader with a passion for hospitality and possess the necessary qualifications, we invite you to apply for the Front Desk Agent position with us. If you require an accommodation for the application process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, the alternate formats for contacting us are as follows: * Email: hr@ramadaplazaniagarara.com * Phone: 905-356-6116 Ext 184 *Candidates with Opera experience and a background in the hospitality industry will be given priority for this position.* Job Type: Part-time Pay: $17.20-$18.00 per hour Benefits: * Discounted or free food * Employee assistance program * Life insurance * On-site parking Flexible language requirement: * French not required Schedule: * Day shift * Evening shift * Holidays * Monday to Friday * Night shift * Weekends as needed Experience: * Opera: 1 year (required) Language: * and writes English proficiently (required) Work Location: In person