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customer service representative - call centre

Title posted on indeed.com - Customer Service Representative

Posted on December 12, 2024 by Employer details Desco Plumbing and Heating Supply

Job details

*The Opportunity* Under the direction of the Branch Manager, this role focuses on delivering exceptional service to clients by managing inbound and outbound calls and emails. While experience in a plumbing office environment is an asset, it?s not required. The Customer Service Representative plays a key role in fostering strong relationships with clients, collaborating with various departments, and ensuring smooth communication with external parties. This role also involves completing regularly assigned tasks that contribute to the overall efficiency and success of the team. * Provides exceptional and timely customer service via phone, email, and other web services when providing initial and follow-up contact with customers, actively listening to questions/concerns/inquiries * Answers customers? questions and provide additional information as needed * Keeps up with service and product information and updates * Collaborate with management and other departments to stay updated on new products, services, and policies * Offer support and solutions to customers in accordance with the company's customer service policies * Sells/promotes products when applicable * Provides timely feedback to company regarding service failures and/or client concerns * Demonstrates positive and cooperative behavior with customers and coworkers * Maintains required documentation and records to meet best practices * All other duties and responsibilities, as assigned by supervisor/manager * Coordinate delivery arrangements with the customer and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. * Read, understand and be familiar with relevant vendor catalogues * Develop relationships with customers that positions PMF as their first choice for purchasing plumbing products * Ability to work closely work with members of the Outside Sales Team; and with other individuals and departments within the Company. * Embrace learning and developing one?s knowledge and skill sets and help other team members to ensure their growth * Other duties as assigned *What You Offer* * Minimum 2 years of high volume call center experience. * Plumbing and HVA industry experience is an asset. * Microsoft Office proficiency/ technologically savvy. * Secondary School * Excellent interpersonal and communication skills, * Positive attitude and customer service oriented with a sense of urgency. * Customer centric and customer service oriented Come be a part of Desco - one of Canada's Best Managed Companies since 2009 ? earning us the ultimate honor of Platinum Club Member Status. As a leading Canadian owned plumbing, HVAC and hydronics wholesale distributor, we are comprised of 17 locations and 3 luxury showrooms and are a proud supporter and supplier to the essential Plumbing and Heating trade contractors in the Ontario market. _Desco is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to Desco, and we will make every effort to ensure that accommodation requests are met throughout the recruitment process._ Job Type: Full-time Pay: $45,000.00-$55,000.00 per year Benefits: * Dental care * Disability insurance * Extended health care * Life insurance * On-site parking * RRSP match * Vision care Schedule: * Monday to Friday Work Location: In person